Position : Customer Support Representative with German
Location : Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta
Employment type : Full-time
Remuneration : Base salary.
DUTIES AND RESPONSIBILITIES :
- Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS :
Native / fluent in German both verbal and written. Good command in EnglishFlexible and able to make quick decisions in a dynamic environmentConscientious and reliableAttention to detailEmpathic with genuine desire to helpIdeally interested in marketplaces, shared economy and new technologiesPrevious experience in content moderation, customer care and / or online business will be considered as an advantage.BENEFITS :
Competitive salary and benefit packageExtra days of vacation on top of common allowanceFree fruit, tea and coffee if you prefer working in the officeAbility to work from home when working late shifts and weekendsFree day transport to the office from certain areas within MaltaTeam performance bonus and working from home allowanceCorporate discounts for gym memberships, shops and taxisPrivate Health Insurance, eye care tests, health and well-being professional supportComprehensive training and constant feedbackRelocation support for international applicants.