Field Automation Engineer- EU (Germany, Berlin)

Who we are

Biosero Inc. is the leader in life science robotic automation and integration. Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges. Our solutions are placed in the top accounts worldwide including the top: pharmaceutical agricultural clinical diagnostics and biotech companies. Our work impacts the world by accelerating productivity discovery & cures. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest-growing software company in the life sciences space. We have been voted the best place to work for many years. Since 2021 Biosero is part of the BICO Group.

POSITION SUMMARY
TheField Automation Engineer will help build install and support world-changing laboratory and industrial robotic automation systems. This role will workwith constantly evolving technologies such as collaborative and mobile robotics machine vision machine learningandartificial intelligence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supportautomation projects from build phase through site installation

• Conduct operational acceptance testing of components

• Conduct customer training at customer site

• Conduct Green Button Go instrumentation driver testing and troubleshooting

• Work closely with all Biosero customers to support Green Button Go scheduling software GBG Suite software products and Transfer Map liquid handling software

• Work closely with Biosero sales applications software and otherintegrations team membersto assure customer success and account growth

• Promote and support service agreement sales

• Regularly write technical documentation including knowledge base articles service notes technical bulletins and troubleshooting procedures

• This position requires 50-70% travel (travel isplanned in advance).

• Performs all other duties as assigned.

PHYSICAL DEMANDS
While performing the duties of this job the employeewillregularly work at a computerwork stationand access information from a computer. The individual will regularly listen and speak in person ona telephoneor via video individual will occasionally spendtime on foot walking aroundfacilities. Theindividualwilloccasionallybe required to lift carryor moveequipmentof varying taskswilloccasionallyrequire bending stooping or employeewilloccasionallymove up to 50 pounds.

QUALIFICATIONS REQUIRED

Education / Work Experience

• At least anassociates or bachelorsdegree ina physicalscience such as engineering computer mechanical or comparable field

• At least 3 years of experience in laboratory equipment or field software support

Required Skills

• Ability to debug networking issues

• Software/programming skills a plus especially with C#

• Experience in Pharma/Life Science industry and using laboratory instruments from Hamilton Beckman Tecan Agilent etc. is preferred

• Proven troubleshooter/problem solver with strong analytic skills and a determination to find win/win solutions

• Must be comfortable in role as a subject matter expert and trainer performing customer training and live software demonstrations

• Excellent verbal and written communication skills

• Ability to apply knowledge of installation repair and troubleshooting at board module and system level

• Ability to write professional technical reports and procedures

• Has demonstrated high level of accountability responsibility and technical competence

• Must be task focused and have a results-oriented attitude and approach to the job responsibilities

Location: Would prefer to be located in commutable distance to Berlin Germany

Biosero provides equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation national origin age disability veteran status gender identity or any other factor protected by applicable federal state or local addition Biosero complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Biosero is committed to diversity and inclusion. We seek individuals from all backgrounds and appreciate and celebrate the diversity of our growing team.

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Engineering
Experience: years
Vacancy: 1