VTS Talent, Learning & Development Partner

VTS Talent, Learning & Development Partner

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Your role

As part of the VTS People & Culture team, your mission as the VTS Talent, Learning & Development Partner is to ensure that the VTS Division has the right people with the right competencies to deliver outstanding service, exceptional customer value, and sustainable business performance - fully aligned with the VTS Mission and Vision. This role shapes and drives a strategic, competency-based approach to talent, learning, and leadership development for VTS. As an embedded member of the T,L&D community, and in close partnership with the VTS Academy, you ensure strong alignment, effective collaboration, and the scaling of best practices across the global service organization. A key component of this mission is ensuring that all general training - regardless of target audience - incorporates the service perspective from a business standpoint. This ensures relevance to business needs, maximizes customer impact, and maintains alignment with the overall service strategy.

• Represent the Service Division in TL&D networks and ensure active inclusion of Service perspectives in group-wide initiatives.
• Translate business priorities into targeted capability plans.
• Ensure all general training reflects the Service business lens and advocate for service relevance in design, cases, and exercises.
• Develop and maintain a competency framework for key Service roles and assess capabilities to identify strengths and gaps.
• Build competencies needed for digitalization, service excellence, and customer impact.
• Partner with the global TL&D colleagues to align on design, content, delivery, and evaluation of Service learning.
• Support HR Managers (HRMs) on service relevant topics, enabling them to effectively advise leaders and employees in the Service organization.
• Facilitate team workshops using assessments and frameworks.
• Lead talent and succession processes for critical Service roles, aligned with our global processes.
• Identify and develop high-potential employees and support leaders in building effective development plans.
• Build leadership capability for high performing, customer focused teams.
• Promote mobility and career pathways across regions and functions.
• Strengthen a culture of service excellence and continuous improvement.
• Define key performance indicators (KPIs) and success metrics to evaluate effectiveness and impact of initiatives on the Service division

To succeed, you will need

• 3 - 5 years of relevant professional experience in Learning & Development within an international or matrix organization.
• Proven experience in aligning learning, talent, or capability-building interventions with business goals and strategic priorities.
• Strong programme or project management experience, with the ability to plan, prioritize, and manage multiple initiatives in parallel.
• Demonstrated capability to work closely with business leaders and HR stakeholders to translate business needs into practical development solutions.
• Experience operating in complex, cross-functional environments, with a structured, solution-oriented approach.