Product Designer – New User Experience (Fintech Payments)

Many people around the world struggle the first time they send money across borders. They face complex steps unclear fees and unfamiliar flows. This role focuses on helping those firsttime users complete their initial transfer confidently without feeling overwhelmed or misled.

The designer in this role will shape how people onboard set up recipients choose funding methods and complete their first transaction. The work is usercentric datainformed and grounded in the realities of global payments.

What This Role Involves:

• Owning the endtoend design of key entry points and conversion journeys for new users.

• Working closely with product managers engineers and content designers to deliver clear trustworthy experiences.

• Running experiments and prototypes quickly using real user behaviour rather than assumptions.

• Exploring how AI can assist users in complex flows for example helping them understand fees timelines or compliance steps without removing control.

• Contributing to design systems and patterns that scale across a global product.

Expectations for Candidates:

This role is not for beginners. The team expects:

Fintech and product understanding

• Proven experience designing for financial or payments products including onboarding activation and compliance flows.

• Familiarity with core fintech concepts such as FX transfer fees timing risk and regulatory constraints (KYC/AML).

• Understanding that financial products are highstakes: users can lose money or feel stressed if things are unclear.

• Ability to translate terms like exchange rate transfer fee processing time and payment method into plain language without hiding information.

Usercentred design grounded in data

• Ability to translate qualitative insights (interviews support tickets usability sessions) and quantitative signals (funnel analytics dropoff points) into design decisions.

• Comfort with basic metrics such as conversion rates timetocomplete and error rates and using them to prioritize and measure impact.

• Experience designing for clarity over delight in financial contexts: users care more about trust and certainty than flashy animations.

Unique productdesign skills

• Translating complexity into simplicity: Breaking down multistep financial flows (e.g. multicurrency funding compliance checks or error states) into clean progressive experiences that feel safe and predictable.

• Ethical interface design for money: Designing patterns that make tradeoffs transparent (e.g. speed vs. cost certainty vs. flexibility) avoiding dark patterns and actively reducing financial anxiety.

Collaboration and communication

• Ability to communicate design decisions clearly to people with different backgrounds: engineers compliance product and legal without relying on insidejargon.

• Comfort working in open iterative environments where designs are shared early challenged often and improved continuously.

• Willingness to escalate when business goals conflict with user needs and to propose alternative paths that balance both.

How This Role Delivers Impact

• The designers work will directly affect whether people complete their first crossborder transfer or abandon it.

• Success is measured by usable understandable flows that reduce dropoff increase trust and make financial decisions feel less intimidating.

• The role is not about fixing everything at once but about moving quickly shipping small improvements and learning from real usage.

Commitment to Inclusion

This product is built for people from many backgrounds locations and levels of financial literacy. The team values diversity equity and inclusion not as a slogan but as a structural requirement:

• People from underrepresented groups are explicitly encouraged to apply.

• The recruitment and hiring process is intended to be transparent fair and focused on skills and impact not on background or pedigree.

• The team recognises that everyone brings different experiences and perspectives to designing financial products and that diversity improves the resulting product.

Before You Apply A Transparent Note from the Recruiter

I want to be upfront about how this process works so you can make an informed decision before investing your time.

I use AI to support my screening and heres exactly how.

I use Teamtailors Co-pilot an AI-assisted screening layer to do an initial pass on applications before I review them manually. It doesnt make final decisions. I do. But it does flag candidates whose applications dont meet specific criteria and that flag shapes the order and depth of my review. You deserve to know what its looking for.

The AI is screening against five criteria:

• Fintech product design experience: at least 2 years of experience designing financial or payments products specifically onboarding activation or compliance flows

• Portfolio with payment flows: at least one end-to-end case study covering a payment or cross-border transfer flow from onboarding through to transaction completion

• UX metrics familiarity: demonstrated use of metrics like conversion rate drop-off time-to-complete or error rate to inform and measure design decisions

• Experience running rapid design-led A/B tests:active involvement in prototype-and-test cycles not just awareness of the practice

• KYC/AML knowledge: familiarity with compliance-related flows such as Know Your Customer Anti-Money Laundering or sanctions screening in a design context

If your application doesnt speak to these clearly it will likely be deprioritised even if your broader experience is strong. Thats not a perfect system and I know it. Which is why I still read every application myself. But Id rather tell you this now than let you find out after the fact.

Beyond the AI pass heres what Im personally assessing:

Your portfolio is the primary signal. End-to-end case studies with real problem framing your specific role the trade-offs you made and honest outcomes. The ability to simplify complexity without hiding it making fees timelines and compliance steps feel safe not evasive. A process grounded in data and research not just intuition. And genuine comfort working across product engineering content and compliance.

If this sounds like how you workapply. If some of it is aspirational rather than demonstrated thats worth knowing before you do.

Either way youll hear back from me. Thats a promise not a pleasantry.

Hubert Warszta
Tech Recruiter WhyHireWrong SIGL:IO

Employment Type : Full Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 85000 - 95000