Senior Product Manager - Customer Data Integrity

Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

The Banking Customer Data Integrity team at Shine

The Customer Integrity team, part of the Banking team, plays a critical role in our ability to remain compliant in an ever changing regulatory landscape. Our mission is to ensure Shine can reliably and efficiently guarantee its customers always meet our risk and compliance expectations.

The team plays a key part in ensuring our customers have a fantastic experience - whether that’s by finding smart ways to understand their business’ situation without over burdening customers with providing too much information themselves, or by enabling us to make rapid decisions to onboard a customer, safe in the knowledge of their risk profile.

The work of this team will also have a huge impact on our internal operations teams. By making sure we can properly understand changes in a customer’s situation, this team is responsible for ensuring our ops teams’ time is used efficiently. That includes increasing the cases where our customers can be contacted quickly and effectively via automatic means, reducing cases of manual processing by our own teams.

Being best in class for making effective and high quality compliance decisions ensures Shine can drive its international expansion while being confident in combating fraud and financial crime. This all has a positive direct impact on our customers, our business and the wider small business community.

Your role as a Senior Product Manager

As the Product Manager of the Customer Data Integrity team, your mission is ensure we meet our obligations to understand our customers in the most effective way possible, all while giving customers an amazing experience throughout their time at Shine. This means building up a strong understanding of a multi-country regulatory landscape going through a rapid period of change, and joining this up with the needs of our onboarding process, our wider product and our internal operations teams.

This is also an area where opportunities arise through excellence in our use of technology and data processing pipelines. This product manager role will require working closely with the engineering teams and building up a good working knowledge of how our technical systems work, and to ensure technically driven opportunities are also factored into the team’s strategy and prioritisation.

Key Responsibilities:

• Shape our ongoing monitoring strategy: This is a relatively new team that’s just getting started. It needs a PM to build deep domain expertise to shape the mission and strategy so that Shine is operating at the forefront of our industry.

• Ensure the team is outcome focused: through strong use of productive KPIs while providing the team with clarity on how each project should improve our user experience and/or compliance position.

• Setting a clear standard for excellence: ensure the team is oriented around best in class user experiences, high levels of reliability and productive tooling for our internal operations teams.

• Drive discovery & delivery: identify where we can unlock the biggest time savings for our operations teams, along with identifying where the changing regulatory environment gives us the greatest opportunities to be the best in class for compliance and user experience at the same time.

• Going well beyond simple prioritisation of use cases: instead identify areas of highest impact and collaborate across the team and business to find smart ways to address multiple issues at the same time - scoping out a mixture of structural and incremental improvements.

• Lead cross-functional collaboration: the role requires building up a close working relationship with our operations and compliance management teams, along with ensuring the voice and experience of individual ops team members are carefully listened to.

📍 Job located in Berlin, Amsterdam and Copenhagen, with possibility of two remote working days per week.

About you

• +4 years as a Product Manager (banking/fintech is of course a strong plus) in a start-up / scale-up company

• Proven expertise in Product Discovery, Delivery, and Data Analysis

• Experience in data processing pipelines or banking infrastructure

• Comfortable navigating an ambiguous environment where not everything is given up front

• Strong understanding of system architecture and product/tech interdependencies

• Experience managing incidents/bugs and ensuring operational excellence.

• Fluent in English. French, Danish or German is a plus.

• A strong product mindset is key
  

Our recruitment process

1️⃣ 45' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ A 1h business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

• Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.

• Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.

• Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches

• Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

• Mission-driven culture: Help entrepreneurs succeed with smarter financial tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.