Provide high-quality travel support to customers via chat phone and email
Manage hotel flight rail and car bookings accurately and efficiently
Analyse customer needs urgency and travel preferences to deliver suitable travel solutions
Support users with self-service functionality on the clients platform and mobile application
Maintain extensive supplier destination and travel system knowledge
Handle complex itineraries ticketing reissues cancellations EMD/MCO issuance and PNR management
Ensure compliance with company travel policies customer procedures and global travel regulations
Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
Participate in team meetings product updates and supplier/travel industry training sessions
Provide operational feedback to internal teams regarding customer experience and process improvements
Maintain performance standards attendance SLA targets and operational KPIs within a fast-paced travel support environment.
Native/fluent in German both oral and written. Fluent in English (B2 or higher)
Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
Previous experience with using Sabre Amadeus or Galileo GDS modules including ticketing reissues cancellations EMD/MCO issuance and PNR management
Strong knowledge of complex itineraries air fares fare construction negotiated fares and route deals
Experience with ARC and BSP market booking practices
Understanding of travel industry regulations and global compliance requirements
Experience with NDC low-cost carriers and third-party aggregators considered an advantage
Strong customer service and communication abilities
Ability to multitask and manage urgent travel-related requests effectively
Comfortable working in fast-paced international travel support environment
Working schedule: shift rotation Monday to Friday from 07 AM 07 PM. Days off: Saturday & Sunday; Bank holidays.
Opportunity to join a fast-growing international AI-powered travel technology company
Hybrid working model
Comprehensive healthcare insurance and wellbeing support
Retirement savings and equity participation opportunities
Flexible time off and parental leave benefits
Travel-related perks and commuting support
Collaborative international work environment with modern office facilities
Professional development opportunities within a high-growth technology environment
German B2B Travel Agent Berlin • Berlin, Berlin, Germany
Live the vibrant city life while advancing your career in Berlin! .Picture yourself exploring a city full of.If this sounds like your dream lifestyle, then it’s time to make Berlin your next career... Mehr anzeigen
Are you a fluent German speaker looking for an exciting new professional chapter? Ready to represent a globally recognized luxury automotive brand from a vibrant Mediterranean hub?.We are hiring Ge... Mehr anzeigen
Berlin (Office-based) | 09:00–17:30.OrderYOYO ist ein schnell wachsendes Tech-Unternehmen in Europa.Wir helfen Restaurants und Takeaways dabei, ihre digitale Präsenz zu stärken und unabhängiger von... Mehr anzeigen
We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024.Despite our steady growth, we have maintained the mindset and team spiri... Mehr anzeigen
German-Speaking Customer Service Representative – Portugal (€3,000 Signing Bonus!).Are you an experienced insurance customer service representative looking for an exciting opportunity in Portugal? ... Mehr anzeigen
Customlytics ist die führende App Marketing Beratungsagentur in der DACH-Region.Wir machen Apps erfolgreich und professionalisieren die App-Branche, da wir mit allen relevanten App-Unternehmen im M... Mehr anzeigen
This role is on-site in Berlin.Native German required! As a Business Development Representative (BDR) at mama health, you will play a key role in building the top of our commercial funnel across Eu... Mehr anzeigen
At getquin, we’re on a mission to empower everyone to build wealth.Founded in 2020, we started with a simple idea: help people see their entire financial life in one place, so they can make more in... Mehr anzeigen
Customlytics ist die führende App Marketing Beratungsagentur in der DACH-Region.Wir machen Apps erfolgreich und professionalisieren die App-Branche, da wir mit allen relevanten App-Unternehmen im M... Mehr anzeigen
This role reports to the Operations Team Manager;.This role is hybrid, working from our.The working hours for this role are between 8 am and 6 pm, shift, the rota is given months in advance;.Are yo... Mehr anzeigen
Founded in 2021, the company runs a trailblazing marketplace that redefines one of the largest supply chains on earth.The company’s mission is to unlock the vast potential of cross-border supply fo... Mehr anzeigen
Build your career in one of Europe's most vibrant cities.German-speaking Account Manager.Google Ads project in Barcelona.If you enjoy working with clients, driving growth, and using data to create ... Mehr anzeigen
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage.As a German Speaking Strategic Buyer EPC Germany, you wil... Mehr anzeigen
Um unsere Mission zu verwirklichen, suchen wir eine*n Head of Marketing (m/w/d), der/die eine starke Marke etabliert und unser Wachstum maßgeblich vorantreibt.Du berichtest direkt an unseren Gründe... Mehr anzeigen
Als Team Lead Sales (gn) übernimmst Du Verantwortung für ein 8-köpfiges Team und sorgst dafür, dass unsere KundInnen von Anfang an bestmöglich beraten werden.Dabei behältst Du KPIs im Blick, entwic... Mehr anzeigen
Raisin is the world's leading platform for savings and investment products.Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.Raisi... Mehr anzeigen
At Gauder, we rethink home improvement.Magnets, adhesives, insect protection – sounds basic? We get it.But the truth is: many DIY products on the market are overpriced, poorly made, or just not bui... Mehr anzeigen
At getquin, we’re on a mission to empower everyone to build wealth.Founded in 2020, we started with a simple idea : help people see their entire financial life in one place, so they can make more i... Mehr anzeigen
This role is on-site in Berlin.As a Business Development Representative (BDR) at mama health, you will play a key role in building the top of our commercial funnel across Europe.You will be respons... Mehr anzeigen
Als (Senior) Partnerships Manager (m/w/d) verantwortest du die Identifikation, den Aufbau und die Skalierung neuer Geschäftsbereiche, Vertriebskanäle sowie strategischer Partnerschaften.So trägst d... Mehr anzeigen
%20Group){kind=logo}
){kind=logo}
