After Sales Application Competence Center Manager M/F

À propos de Carrier

Carrier Global Corporation, leader mondial des solutions intelligentes pour le climat et l’énergie, s’engage à développer des innovations qui apportent confort, sécurité et durabilité au quotidien. Grâce à des avancées de pointe dans des solutions climatiques telles que le contrôle de la température, la qualité de l’air et le transport, nous améliorons la vie, soutenons des secteurs essentiels et assurons le transport sécurisé des denrées alimentaires, des médicaments vitaux et bien plus encore. Depuis l’invention de la climatisation moderne en 1902, nous avançons avec une mission claire : améliorer nos vies et le monde que nous partageons. Nous restons leaders grâce à une équipe mondiale, inclusive et d’excellence, qui place le client au cœur de toutes nos actions. Pour en savoir plus, consultez ou suivez Carrier sur les réseaux sociaux @Carrier.

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

About the Role

We are looking for an experienced and business-oriented After Sales Application Competence Center Manager to join our international team.

In this role, you will act as the central point of contact for our aftermarket business applications, ensuring efficient system performance, continuous improvement, and an excellent user experience across multiple countries and stakeholders.

You will work in a highly international environment, collaborating daily with business users, digital teams, external partners, and key stakeholders across Europe and beyond.

This position is fully remote within Europe.

Key Responsibilities

• Act as the Business Application Owner for aftermarket service applications.

• Manage application support, maintenance, and enhancement activities.

• Coordinate with internal digital teams and external IT partners.

• Drive continuous improvement initiatives and promote best practices.

• Support and animate the Key User community across different countries.

• Ensure efficient incident management and issue resolution processes.

• Identify process inefficiencies and propose innovative solutions.

• Participate in the future modernization and transformation of the current application landscape.

• Contribute to major upcoming projects including system evolution and data migration initiatives.

Profile

We are looking for someone with a strong understanding of after-sales/service business processes combined with an interest in digital applications and systems.

Required Qualifications:

• Experience in After Sales, Service Operations, Warranty Management, or related business areas.

• Good understanding of business applications and process management.

• Strong communication and stakeholder management skills.

• Ability to work in an international and multicultural environment.

• Proactive mindset with strong problem-solving capabilities.

• Fluent English is mandatory.

Nice to Have

• Experience working with service management or warranty systems.

• Exposure to international project management.

• Experience collaborating with remote and offshore teams.

Working Environment

• Fully remote position within Europe.

• International scope with interactions across multiple European countries.

• Collaboration with digital teams based in India and external IT partners.

• Dynamic environment combining operational support and strategic transformation projects.

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.