Purpose of the Role
As aCRM Functional Expert you will be the driving force behind Sonovas CRM adoption and maturity across the Wholesale organization. Acting as the global go-to person for CRM Sales topics youll enableCommercial Excellenceby leveraging Salesforce to its full potentialenhancingsales efficiency process governance and data qualityto empower our teams and deliver an outstanding customer experience.
More About the Role
In this role youll represent Sales within our CRM ecosystem collaborating closely with global stakeholders process owners and IT partners. You will:
Lead CRM-related projects and implementations aligned with strategic commercial initiatives.
Define and optimize Sales processes within Salesforce ensuring compliance with business and data privacy requirements.
Drive CRM adoption and release cycles continuously improving agility efficiency and user experience.
Identify opportunities to boost sales productivity through innovative tools and amobile-first approach(e.g. Salesforce Maps).
Strengthen CRM knowledge across the organization through user training coaching and content creation for theCRM Knowledge & Training Portal.
Shape and govern Sonovas CRM Core by defining and monitoring standardized business processes and data models.
More About You
Youre a business-driven CRM professional with a passion for enabling sales teams through technology. You bring:
46 yearsof proven experience withSalesforce Sales Cloudin a commercial or B2B setting.
Adegree in Business Marketing or Analytics(Masters preferred).
Strong analytical communication and project management skills.
The ability to work effectively in across-functional international environment.
A proactive positive and collaborative approachwith the confidence to act as a trusted partner to business and IT.
Fluency in English (additional languages are a plus).
Relevant certifications inSalesforce Project Management or Change Managementwill be considered a strong asset.
What we offer
As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model. We offer a wide range of competence development opportunities for both your professional and personal growth and there are exceptional opportunities for advancement through individual development plans.
Why Join Sonova
At Sonova we offer more than just a job we offer a chance to make an impact. Youll join a collaborative inclusive environment where your ideas matter and your leadership shapes how we serve our customers. With our modern office spaces focus on employee development and strong company values youll be empowered to grow both personally and professionally.
Make an impact that resonates. Join Sonova and help us bring the world closer through better hearing.
Required Experience:
Manager
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