Senior Customer Success Manager (mfd)

Your mission

As a Senior Customer Success Manager at Boardwise you will help our enterprise customers successfully implement adopt and scale Boardwise across their organisation. You act as a trusted advisor for board offices executive assistants governance teams and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption identify organisational challenges and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

• Manage strategic enterprise customers across onboarding adoption retention renewals and expansion
• Lead implementation and change projects with multiple stakeholders
• Consult customers on governance meeting preparation collaboration and decision-making processes
• Facilitate onboarding sessions workshops trainings and enablement formats
• Identifyadoption risks and develop clear actions to increase usage and customer value
• Build strong relationships with board offices executive assistants legal governance IT and senior stakeholders
• Share customer feedback and insights with Product Tech Sales and Leadership
• Improve CS processes playbooks and scalable enablement materials

Your profile

• Based in Germany
• Several years of experience in Customer Success Consulting Change Management SaaS implementation or Account Management
• Experience working with enterprise customers and complex stakeholder structures
• Strong communicationand stakeholder management skills in German and English
• Ability to consult customers lead workshops and translate complexity into clear next steps
• Structured proactive hands-on and customer-first mindset
• Experience with tools such as Zendesk HubSpot Salesforce Gainsight or similar is a plus

Why us

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success Consulting Change Management Product and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent trust-based culture with fast decision-making
• 23 offsites and workshops per year
• Clear development paths and a steep learning curve

Please send your application to

About us

Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.

We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently securely and transparently. Our enterprise-grade solution is trusted by major organisations including more than 30% of DAX-listed companies such as BAYER VW Financial Services and ProSiebenSat.1.

At Boardwise were not just building software were redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team we offer real ownership fast learning curves and the opportunity to make an impact in a meaningful space.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1