Engineering Director Ecommerce (All Genders)

As the Engineering Director for Acquisition & Retention area you will lead the development delivery and evolution of innovative largescale software capabilities that accelerate customer acquisition and drive meaningful retention. This role leads engineering for the systems and teams that power customer acquisition retention loyalty pricing and customer engagement. The mandate is not only to deliver business impact but to strengthen engineering foundations improve cross-team execution and evolve the organization towards clearer ownership higher quality and faster delivery.

Responsibilities

• Define and lead the engineering strategy across Acquisition & Retention in line with business priorities and customer outcomes.

• Drive simplification and scalability across systems powering loyalty pricing customer communications customer data and growth experiences.

• Improve engineering maturity across planning execution architecture quality reliability observability and incident management.

• Find pragmatic opportunities to use AI and automation to improve developer productivity quality and operational efficiency.

• Balance short-term business delivery with long-term technical sustainability and maintainability.

• Develop a comprehensive engineering strategy incorporating emerging technologies and AIenabled delivery models.

• Ensure architectural integrity and scalability across systems.

• Implement frameworks that measure productivity improvementscycle time MTTR deployment frequency and quality KPIs.

• Own OPEX and CAPEX planning forecasting and budget control to ensure financial discipline and alignment with strategic priorities.

• Establish and enforce security privacy and compliance standards across engineering operations.

• Partner with Product Design Analytics and Business teams to deliver highimpact customer experiences.

• Lead talent management hiring and leadership development across engineering teams.

• Cultivate a culture of innovation transparency ownership and continuous improvement.

Key Tasks

• Own endtoend engineering execution ensuring alignment with business outcomes.

• Drive adoption of AIpowered SDLC enhancementscode generation intelligent reviews automated documentation and quality gates.

• Ensure system reliability scalability and observability through AIassisted monitoring and operational frameworks.

• Mentor engineering leaders and architects to build highperforming teams.

• Promote crosslocation and crossdomain collaboration for maximum organizational efficiency

What success looks like in this role

• Clearer engineering ownership and better collaboration across teams and domains.

• Stronger delivery predictability and improved execution quality.

• Improved system reliability observability and operational discipline.

• A healthier engineering culture with higher accountability stronger managers and better technical decision-making.

• Faster progress on customer and business priorities without compromising technical foundations.

• A more scalable engineering setup that supports long-term growth in acquisition and retention.

Qualifications :

Skills & Experience

• Experience defining and delivering technical strategy across AdTech MarTech Loyalty Pricing and Customer Data ecosystems (experience with analytics and social media platforms is beneficial but not core).

• Experience improving engineering maturity in growing and complex organizations including system boundary definition ownership models and engineering operating mechanisms.

• Strong product and business partnership not just technical leadership.

• Effective communication judgment and decision-making skills with the ability to bring clarity to complex problems.

• Demonstrated ability to work across organizational boundaries and lead through ambiguity dependencies and change.

• Strong architectural judgment and experience building scalable reliable and evolvable systems.

• Experience with AI and automation technologies that enhance engineering productivity (e.g. generative AI tooling automated QA AIOps).

• 15 years of software engineering experience and 7 years managing large engineering organizations with engineering managers and architects

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1