We’re looking for an Operations Support Assistant to help support the day-to-day running of a growing UK-based business in a fully remote role.
This position is hands-on and varied, involving administration, ticket handling, supplier coordination, and general operational support.
You’ll play an important role in keeping requests organised, information accurate, and tasks moving across the business.
Assist with general business administration tasks
Attend meetings and record key outcomes and actions
Support scheduling and calendar management
Prepare business documents and internal correspondence
Maintain organised files and records
Log and manage incoming tickets and support requests
Handle calls, messages, and general business enquiries
Request and follow up on supplier quotes and pricing
Communicate with suppliers and clients regarding updates and queries
Assist with drafting basic proposals and quotations
Support onboarding coordination and setup activities
Track tickets through internal systems and ensure resolution
Assist with CRM updates and data maintenance
Support account setup and user access management
Help ensure systems and records are accurate and current
Strong organisational and multitasking abilities
Clear communication skills
Comfortable working with ticketing systems and CRMs
Ability to work independently in a remote environment
High attention to detail and follow-through
Minimum of 3 years’ experience in an administrative, operational, or similar support role
Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
Familiarity with CRM systems or similar platforms is a strong advantage
Sharp attention to detail, with a commitment to accuracy and high-quality work
Highly organised, reliable, and skilled at managing time and responsibilities
Confident working independently, juggling tasks, and meeting tight deadlines
Tech-savvy and open to learning new tools, platforms, or ways of working
Strong interpersonal skills and a team-focused mindset
Excellent written and verbal communication in English, with solid grammar and spelling
Must have a reliable laptop, stable internet connection, and a quiet, well-equipped home workspace
Operations Support Assistant • Berlin, EC, ZA
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