POSITION SUMMARY
Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Reservations Agent (mwd) • Berlin, Berlin, Germany
Zusammenführen, was zusammengehört.Du suchst eine neue Herausforderung? Nicht nur einen Job, sondern eine ehrliche Aufgabe, die Du meistern und voll und ganz darin aufgehen kannst? Bei einem s... Mehr anzeigen
Mehr Fokus, mehr Wertschätzung, mehr Tempo? Dann bist du bei Baufi24 genau richtig.Hier triffst du auf qualifizierte Anfragen, eine moderne Plattform, über 500 Bankpartner – und die Wahl:.Festanste... Mehr anzeigen
Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu... Mehr anzeigen
Sales / Marketing Agent (Dutch).This role focuses on supporting and growing advertiser relationships within the Dutch market.You will work closely with business clients, helping them improve perfor... Mehr anzeigen
Join our support centers in Lisbon, Athens, or Barcelona.Provide excellent service to international customers and enjoy relocation benefits, paid training, and opportunities for promotion in a glob... Mehr anzeigen
Call Center Agent (m/w/d) Inbound – Reiseversicherung und private Krankenversicherung 40 Stunden pro Woche • befristet • Frühester Beginn ab sofort 15,29 EUR pro Stunde .Professioneller Kun... Mehr anzeigen
Hotel Luc, Autograph Collection Berlin.Hier geht es nicht darum, hunderte Gäste am Tag ein- und auszuchecken.Mit nur 92 Zimmern bleibt Zeit für das, was echte Hotellerie ausmacht: persönliche Begeg... Mehr anzeigen
We're Hiring: Sales & Marketing Agent Dutch Speaking (C1).Accepted (Generous relocation bonus available).Are you a skilled sales and marketing professional with a passion for social media and digit... Mehr anzeigen
The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen
Join the customer experts’ team and become part of a ‘Great Place to Work’ Certified Company.Are you passionate about helping people? This is your chance to work in a dynamic and digital-first envi... Mehr anzeigen
Call Center Agent (m/w/d) Inbound – Kfz-Schaden & Reiserücktritt 40 Stunden pro Woche • befristet • Frühester Beginn ab sofort 15,29 EUR pro Stunde .Ihre Stärke: professioneller Kundenservi... Mehr anzeigen
The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen
Are you passionate about digital marketing, sales, and helping businesses grow?.Dutch-speaking Sales & Marketing Agent.This is a great opportunity for candidates who enjoy client communication,... Mehr anzeigen
Wir suchen ab sofort mehrere Customer Service Mitarbeiter (m/w/d) in Vollzeit.Neben einer abwechslungsreichen Aufgabe erwartet Sie ein Arbeitsvertrag mit übertariflicher Bezahlung, sowie eine beruf... Mehr anzeigen
Dutch-speaking Sales & Marketing Agent | Berlin (On-site).Are you a Dutch speaker with a passion for sales and looking to grow your career in Berlin? This opportunity might be exactly what you're l... Mehr anzeigen
Join Our Team as a Reservations Agent in Malta German & English (C1).Are you passionate about delivering exceptional customer service? We are looking for a.This is a fantastic opportunity to work i... Mehr anzeigen
Are you passionate about digital marketing and ready to make an impact? We are seeking a dynamic C2 level German-speaking Sales and Marketing Agent to join our vibrant team in Berlin!.Acting a... Mehr anzeigen
Power your game-changing career!.Then this opportunity might be exactly what youre looking for.Berlin (On-site – Andreasstraße area).Temporary contract (can be renewed).Only candidates already base... Mehr anzeigen
