Head of IT Platform & Services

As Head of IT Platform & Services you will ensure that Brainlabs IT foundation is reliable secure and scalable enabling our global workforce to work efficiently across 25 locations worldwide. You will lead the Service Desk Network Infrastructure and Workplace teams setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance. As an experienced manager you steer coordinate and support a group of senior team leads. Reporting to the leader of the Global IT Division you will be a key member of the D&IT leadership team and a critical enabler of Brainlabs growth.

Areas of Responsibility

Service Desk & IT Support

• Set the strategic direction for a high-performing customer-centric global Service Desk organization and hold the team lead accountable for operational excellence
• Define the governance framework for ITSM processes (Incident Problem Change Request) in line with ITIL / fitSM best practices; support the team lead in embedding these consistently
• Establish SLA/KPI standards and review performance at a strategic level empowering the team lead to drive continuous improvement in service quality and end-user satisfaction
• Sponsor automation and self-service initiatives guiding the team in identifying and prioritizing efficiency opportunities

Network

• Maintain strategic oversight of the global network infrastructure (LAN WAN Wi-Fi SD-WAN) holding the team lead accountable for performance availability and reliability across all Brainlab locations
• Guide the team lead in major network architecture decisions and vendor management for connectivity services
• Ensure that secure connectivity requirements for clinical and R&D environments are factored into network strategy; collaborate actively with the IT Security team to align on shared standards and controls

Infrastructure

• Hold overall accountability for the on-premise and cloud infrastructure landscape (servers storage virtualization cloud platforms); steer strategic direction and empower the team lead to manage day-to-day operations
• Define the cloud strategy and roadmap (e.g. Azure AWS) in collaboration with the team lead and relevant business stakeholders
• Set standards for backup disaster recovery and business continuity; review team-level controls to ensure compliance with those standards
• Guide the team lead on infrastructure lifecycle decisions capacity planning and cost optimization targets

Workplace & End-User Computing

• Define and continuously evolve the Workplace strategy for approximately 2000 users; support the team lead in translating strategy into consistent execution
• Set the framework for device and software lifecycle management (Windows macOS mobile) as well as collaboration tooling (Microsoft 365); strengthen FinOps as a key IT governance discipline
• Champion workplace standardization at the strategic level ensuring the team addresses the diverse needs of different user groups and geographies
• Act as an advocate for a seamless secure and productive end-user experience

IT Security Cross-Cutting Collaboration

• While IT Security sits within a dedicated team outside this roles direct line responsibility all teams under this remit carry shared accountability for security as a cross-cutting discipline
• Ensure that Service Desk Network Infrastructure and Workplace teams actively embed security standards into their processes in close and ongoing collaboration with the IT Security team
• Contribute to and champion the ISO 27001 compliance program at the leadership level ensuring all owned domains are audit-ready and aligned with certification requirements
• Foster a culture of security awareness and proactive risk mitigation across all teams; escalate strategic security topics and conflicts into the appropriate governance forums
• Ensure regulatory compliance requirements relevant to a global MedTech company (e.g. MDR FDA HIPAA where applicable) are understood and operationalized across all owned teams in coordination with the IT Security and Compliance functions

Qualifications :

Education & Experience

• University degree in Computer Science Information Technology Engineering or a related field
• 10 years of professional IT experience with at least 5 years in an IT leadership role
• Proven track record managing IT infrastructure and services in a complex international environment

Technical Expertise

• Expertise in ITSM fitSM and/or other frameworks & standards
• Experience with ISO 27001 incl. audit processes
• Good background in network technologies cloud infrastructure and workplace management
• Familiarity with SIEM endpoint security identity management and Zero Trust concepts
• Experience with ITSM tools (e.g. Jira Service Management) automation and monitoring platforms

Leadership & Business Acumen

• Demonstrated success leading IT teams
• Strong service orientation with a customer-first mindset
• Ability to balance operational excellence with strategic innovation
• Excellent vendor and contract management skills

Soft Skills & Mindset

• Entrepreneurial solution-oriented drivers mindset with a passion for digital innovation
• Ability to coach and support direct reports / managers
• High degree of integrity accountability and ownership
• Clear and confident communicator able to engage at all organizational levels
• High resilience and composure in critical incident or outage situations
• Business fluent in English and German

Additional Information :

• A mutually-supportive international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Bike leasing via cooperation partner BikeLeasing
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work team and company events
• Comprehensive training and continuing education opportunities

Ready to apply We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Leonie von Leoprechting

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1