IT Support Engineer

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, Engineer should have good experience in- Meeting Room , AV Room, Peripheral ,( audio, video and conferencing setups ) Supports, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

• Excellent working knowledge of Windows 7, 8, 10, 11

• Good working knowledge of Windows. (MacOS a plus).

• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.

• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM), Intune, Autopilot is a must

• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.

• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies

• Excellent working knowledge in asset / inventory management

• Ability to maintain composure and focus while troubleshooting and solving technical issues.

• Ability to adhere to a schedule of client appointments while adapting to customer requests.

• Demonstrated ability to communicate complex technical concepts in simple language.

• Strong Experience in Multi-Functional Printer troubleshooting

• Travel within the city required

• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.

• Excellent verbal and written communication in English & German