Partner Support Tech Consultant (all genders)
THE ROLE & THE TEAM
Partner Care (PaCa) is the operational backbone for brands retailers and merchants navigating the Zalando platform. Annually our support ecosystem manages over a quarter of a million partner interactions. While day-to-day first-line partner support is executed through a scaled multi-vendor network of external BPO partners our internal Partner Care team acts as an inward-facing steering engineering and resolution engine. We design scale and operate hundreds of support processes build and maintain state-of-the-art CRM solutions we run optimisation projects and we develop our internal metrics and insights suite.
This position supports the execution engine for technology and automation within Partner Care. Working directly alongside our Principal Technical Consultant this role bridges the gap between high-level technological vision and rapid hands-on optimization across Salesforce Service Cloud and central enterprise automation platforms.
If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)
1. CRM functional optimisation
2. Automation liaison and technical execution
4. Data diagnostics and operational enablement
Relocation assistance available (subject to prior agreement)
Health and wellbeing options (including Wellhub formerly Gympass)
Drive your development through our training platform and biannual peer-to-peer review
Required Experience:
Contract
Partner Support Tech Consultant (all genders) • Berlin, Berlin, Germany
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