Data Warehouse & Data Intelligence Specialist (mfd)

As a leading provider of software solutions for healthcare we operate in 19 countries and employ nearly 9000 dedicated professionals. You will work in a dynamic and innovative environment filled with exciting opportunities. With your commitment and passion youll have the chance to make a lasting impact.

CGM Leverages AI:We are looking for people who are inspired by the power of AI in eHealth eager to shape transformation and curious at heartready to see how technology can make healthcare smarter easier and better.

Together we are shaping the future of healthcare. Become part of our mission and make a differencefor a world where knowledge saves lives!

In this role you build and operate the analytical data foundation for our COO functions Support Service Delivery and Group IT across the entire customer journey. You dont just coordinate but personally model integrate and deliver data from raw sources all the way to decision-relevant insights. Your work provides the basis for robust KPIs effective steering and data-driven transformation across 19 short: one single source of truth. Built not described.

Your contribution:

• End-to-end build-out of the COO data warehouse from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products

• Linking all key data signals along the customer journey including customer portal and self-service interactions ticketing and ITSM data telephony and IVR CRM ERP delivery processes product telemetry as well as incident and release data

• Development of a unified and reproducible KPI logic for core operational metrics such as NPS first contact resolution time to resolution early resolution rate repeat contact rate escalation rate MTTR billable utilisation and on-time delivery

• Design and implementation of dashboards and reports for support service delivery and group IT user-centric action-oriented and consistently focused on steering and decision-making

• Creation of clean consistent data structures as the foundation for AI and automation solutions as well as for robust management reporting

• Active use of LLMs and AI-driven analytics to detect patterns in support incident and telemetry data surface anomalies and enable natural-language access to operational datasets

• Responsibility for support and ITSM ticketing IVR and the cases delivery pipeline including incident and release management as well as go-live rework and telemetry steering to ensure stable CRM/ERP processes (customer contract entitlement) and high SLA compliance

What you bring:

• Several years of hands-on experience in data engineering analytics engineering or data intelligence with a clear focus on scalable data models ETL/ELT processes and production-grade data architectures

• An excellent academic background preferably from a leading university ideally in computer science data science information systems statistics or a comparable field of study

• Practical experience with modern data platforms such as Databricks Snowflake Azure Synapse dbt or comparable technologies in a production environment

• Strong BI and data visualization skills plus the ability to independently develop dashboards and analyses in tools such as Power BI Tableau Looker or similar platforms

• Solid understanding of core COO KPIs and the ability to derive clean consistent and cross-country comparable operational metrics from heterogeneous data sources

• Experience integrating CRM ERP ITSM and ticketing systems as well as confidence in using AI-driven analytics for pattern detection anomaly detection and data-driven decision support

What you can expect from Us:

• Mobile Work: Work flexibly from home two days a week and on-site three days a week

• Attractive locations: Our offices offer fully equipped workspaces as well as regular events such as summer parties and Christmas celebrations

• Development: Our in-house academy and a portfolio of external partners support your professional growth

• Health: We place high value on health. At our in-house canteen in Koblenz youll find a daily selection of delicious and healthy meals and our fully equipped gym offers weekly classes (online & on-site)

• And more: A daycare center on our CGM campus in Koblenz helps employees make their workday more flexible. We also offer corporate benefits the option of a job bike company pension schemes and much more

Diversity is part of CGM! We welcome applications regardless of disability gender nationality ethnic and social background religion age sexual orientation or identity.

Interested Apply now online with your meaningful application documents (including all certificates salary expectations and your earliest possible starting date).

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1