Technical Delegate / Flying Doctor

About us

Technical Delegate / Flying Doctor (m/f/d)

Field-based | Stuttgart, Bamberg, Kaiserslautern | Full-time | Hybrid

We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You'll be the escalation point when others can't fix it — helping reduce downtime and deliver first-time-right repairs.

Tasks

What you'll do Support dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets
Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement
Profile

What you bring Strong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledge
Modern vehicle systems: powertrain, ADAS, body electronics
Networks: CAN / LIN / FlexRay
Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language Working proficiency in German/English required (written and spoken)
We offer

What we offer Hybrid working (field + home office)
31 days paid time off
Pension, health & wellness programs
Urban Sports Club subsidy
Development opportunities
Company car+fuel card
Laptop
Mobile phone
Great opportunities for future development internal within MSX International
Additional contact details

About MSX MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.