Service Center Manager (m/f/d)

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

We are looking for a Service Center Manager to lead in our service centers in Munich and Augsburg. Your goal will be to deliver high-quality, cost-effective service while keeping safety and profitability top of mind. You will also lead local commercial and lifecycle initiatives to help grow our business and build long-term customer loyalty.

This position will be based in Munich & Augsburg.

Key responsibilities

• Managing and administering daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction.

• Ensuring safety and quality at the service center and within the region to maintain compliance with all health, safety, and environmental (HSE) standards.

• Developing operational performance and promoting initiatives for continuous improvement.

• Leading and developing technicians to ensure their skills and competencies meet required standards.

• Providing technical guidance and support as needed to resolve service issues.

• Planning and coordinating orders, managing inventory, and ensuring the availability of spare parts to maintain operational readiness.

• Ensuring service profitability through effective cost control and resource planning.

• Promoting local commercial initiatives through installed base management, lifecycle activation, and customer retention to expand the service business and strengthen long-term customer relationships.

• Fostering a strong safety culture by enforcing safety standards, policies, and compliance requirements.

• Ensuring that all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation.

What we are looking for

• Technical qualification

• Proven experience in service operations management

• Strong business acumen gained from a related industry

• Demonstrated track record of team leadership

• Excellent customer service and communication skills

• Strong ability to plan, organize, and resolve operational challenges in a fast-paced environment

• Technical proficiency and solid knowledge of maintenance procedures

• Proven leadership qualities

• Demonstrates a strong sense of responsibility and initiative regarding service, safety, quality, and customer satisfaction

• Promotes collaboration, respect, and open communication within the team

• Fluency in the local language

• Proficiency in English

• Valid driver's license.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

• A truly international role with exposure to multiple markets and teams.

• Opportunities for professional development in a growing digital environment.

• A supportive, collaborative culture that values continuous improvement.

• Fair and attractive compensation to reward your expertise and dedication.

• Family-like team and an open, collaborative working atmosphere.

• Team-building activities and regular company events.

• Long-term career prospects within a stable, international corporation.

Ready to apply?