Position Overview
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes.
We are looking for a professionalwith automation and scripting experience, preferably in theArchitecture,Engineering andConstruction (AEC) space. You should haveexperience,supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.
You will join the Technical Adoption team within the Customer Success Management group;This is a team that values professional development, supportsgrowthand rewards high performance.
The Technical Adoption group helps strategic customers maximize success and realize stronger returns on their investment.
Responsibilities
Deliver product, and workflow coaching sessions that helpstrategiccustomers adopt Autodesk solutions and activate key workflows.
Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance andbest-practicesharing.
Act as a technical trusted advisor to customers,demonstratingthought leadership and productexpertiseto help customers adopt and achieve business outcomes using Autodesk technology
Develop, update, andmaintainenablementcontent, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards.
Minimum Qualifications
Bachelor’s degree or equivalent experience
Minimum of5years' experiencein related field
Advanced knowledge ofArchitecture,EngineeringandConstruction(AEC)technologies and automation building blocks
Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
Understandingof HTTP methods, ability to construct and send HTTP requests to API’s and ability to handle JSON responses returned by API’s
Ableto manage several projects at a time, setting the right priorities
Proven ability to beagileand learn quickly in a fast-paced environment
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Preferred Qualifications
Technical consulting experience and/or technical project delivery experience with large, demanding customers
Experiencesupporting automation in an enterprise environment or working directly with enterprise clients
Experience with Autodesk Platform Services
Experience scripting using VB, PowerShell, .NET, Python, C, or C++
Experience with low code / no code environments(e.g.WorkatoorPowerAutomate)
Enthusiasm and passion for technology and innovation
Demonstrated ability to build andmaintainstrong relationships at all levels
Excellent team player, enjoying supporting and interacting withother members of a global team.
The Ideal Candidate
Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results
Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, toestablisha safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption
#LI-MM2
Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingTechnical Adoption Specialist - Forma / APS • Balanstrasse, Munich, Germany
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