The Business Processes & Tooling Team is part of the Business Operations and Steering unit. The team is the Engine of Commercial Growth for ZMS responsible for designing building and maintaining the end-to-end Opportunity-to-Cash infrastructure. We bridge the gap between Commercial Strategy and Technical Execution ensuring that every system interactionfrom opening an opportunity in Salesforce to collecting cash in SAPis seamlessly integrated commercially logical and widely adopted.
While our CRM Consultants build the frontend and our Systems Managers build the technical pipes the Revenue Operations function acts as the Data Guardian. We are looking for a Senior Manager who will own the integrity of the data flowing through those pipes ensuring that our commercial logic is sound our revenue is secured and our billing processes are automated and audit-proof.
INCLUSIVE BY DESIGNIf you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)
You have a degree in Business Administration Economics Finance or a related quantitative field and have relevant > 5 years working experience in Revenue Operations Commercial Finance or Sales Operations ideally within a digital media or SaaS environment.
You balance a strong financial mindset with technical affinity; you understand how an insertion order in a CRM translates into a General Ledger entry in an ERP system.
You have a proven track record of Revenue Assurance having successfully managed high-volume billing complexity and reduced revenue leakage through process improvements.
You possess strong analytical skills and are proficient in SQL (to query data discrepancies independently) and Excel/Google Sheets. Familiarity with Salesforce SAP or similar ERP systems is a must.
You have a detective mindset with an obsessive attention to detail capable of spotting logical inconsistencies in large datasets that others might miss.
You are an excellent communicator who can explain complex billing logic to sales leaders and technical data constraints to finance teams acting as a translator between the two worlds.
Your hands-on mentality and drive for automation enable you to challenge the status quo transforming manual back-office tasks into scalable system-driven workflows.
Zalando provides a range of benefits heres an overview of what you can expect.
27 days of holiday a year to start for full-time employees (and 1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Please note that all applications must be completed using the online form - we do not accept applications via email.
Required Experience:
Manager
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