Account Executive — MSP, North America

Account Executive — MSP, North America

About Paessler

Paessler builds monitoring software for systems that cannot fail.

Paessler is redefining how modern organizations monitor and manage their IT, OT, and cloud environments. Trusted by hundreds of thousands of users worldwide, our flagship product, PRTG, helps teams see clearly, act faster, and keep their most critical systems running—without complexity.

Some of the world’s largest and most respected organizations rely on Paessler in mission-critical industries including healthcare, manufacturing, energy, and defense-related environments. Our software is used where downtime is not an option and reliability truly matters.

Founded in Germany and operating globally, Paessler combines deep engineering heritage with a relentless focus on simplicity and customer impact. As we expand our reach worldwide with a growing focus on North America we continue to invest in our people, our platform, and our customers.

Today, we’re building the next chapter of our company: modernizing our platform, embracing AI-driven innovation, and expanding our presence in the mid-market and enterprise and expanding globally. Backed by private equity and growing at scale, Paessler is a place where talented people can have real ownership, move fast, and shape products trusted around the world.

YOUR TASKS

We are scaling our North America MSP business aggressively and need a proven channel hunter to lead that charge. This is a senior individual contributor role for someone who lives and breathes the MSP ecosystem, someone who already has the relationships, knows the MSP’s, understands distribution, and has a track record of turning a territory into a high-performing revenue engine.

This is not a role for someone who is learning the MSP space. We need a Day-One contributor who can walk in the door and immediately begin opening doors with key MSP Aggregators, distributors, and direct MSP partners across the continent.

MSP Aggregator Recruitment

• Identify, target, and sign new MSP Aggregator to expand our reach across North America
• Build and manage a pipeline of MSP prospects, driving commercial agreements from first contact to close
• Source and develop joint go-to-market plans with newly signed aggregators to accelerate partner-led revenue

Distribution Partnerships

• Engage and grow relationships with key distributors operating in the MSP channel
• Drive sell-through by equipping distribution partners with the right enablement, incentives, and demand generation support
• Align distributor sales teams around product positioning and MSP-specific value propositions

Direct MSP Partner Sales

• Recruit net-new MSP partners directly into our partner program
• Manage a portfolio of strategic MSP accounts, driving ARR growth through upsell, cross-sell, and activation of dormant partners
• Act as the primary commercial point of contact for tier-1 and tier-2 MSP accounts in your territory

Market Development

• Represent the company at key MSP industry events (IT Nation, ASCII, XChange, DattoCon, etc.)
• Feed market intelligence back to product and marketing to sharpen our MSP proposition
• Collaborate with marketing on channel campaigns, MDF deployment, and co-marketing with key partners

YOUR PROFILE

MSP Channel Expertise

• Minimum 5+ years selling into or through the MSP channel in North America, this is non-negotiable
• Deep understanding of the MSP business model: recurring revenue, RMM/PSA stack, vendor economics, margin expectations
• Existing relationships with decision-makers at key MSPs, aggregators (e.g. Pax8, TD SYNNEX, Ingram Micro), and distributors across North America

Proven Revenue Delivery

• Demonstrable track record of hitting and exceeding quota in a channel or MSP-focused AE role
• Experience building a territory from the ground up not just inheriting and farming an established book
• History of recruiting and onboarding net-new partners, not just managing existing relationships

MSP & Distribution Experience

• Direct experience negotiating and closing MSP agreements
• Understanding of distribution economics and how to drive pull-through at scale
• Familiarity with two-tier distribution models common in the North American MSP market

Commercial & Network Strength

• A genuine, trusted network within the MSP community peers, influencers, community leaders
• Ability to navigate complex, multi-stakeholder deals with both technical and commercial buyers
• Strong self-starter mentality: this role requires initiative, urgency, and consistent pipeline generation without hand-holding

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 400+ employees