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T3 Process Manager — Local Platform Operations (PID9061)Interval • Berlin, Berlin, Germany
T3 Process Manager — Local Platform Operations (PID9061)

T3 Process Manager — Local Platform Operations (PID9061)

Interval • Berlin, Berlin, Germany
Vor 30+ Tagen
Stellenbeschreibung

This is a remote position.

T3 Process Manager Local Platform Operations (PID9061)

  • Contract / Freelance
  • Full-time
  • Remote with travel readiness required (Germany)
  • Start: ASAP

About the role

We are working with a long-standing anchor client to source a T3 Process Manager for a large-scale cloud-native platform programme supporting a major energy transmission operator in Germany. The platform is a service-oriented hybrid cloud environment providing application teams with self-service capabilities to develop run and operate software products. Local Operations Germany is responsible for running the production platform hosting business-critical applications.

In this role you will own day-to-day management of core ITSM processes coordinating across T2/T3 resolver groups and product stakeholders to ensure consistent end-to-end operational discipline.

What youll be doing

  • Managing core ITSM processes (Incident Major Incident Problem Change Service Request Knowledge) end-to-end across T2/T3 and product stakeholders
  • Triaging and steering work in ITSM queues: validating completeness routing to resolver groups ensuring correct categorisation priority/urgency and customer impact statements
  • Orchestrating Major Incident execution: ensuring roles are assigned communications are running timelines captured and PIR/RCA actions tracked to completion
  • Coordinating change execution: raising requests correctly documenting risk/impact obtaining approvals capturing implementation evidence and recording outcomes
  • Managing problem flow: converting recurring incidents into problems assigning RCA ownership and tracking corrective actions through to completion
  • Managing Service Request operations: enforcing SLAs handling escalations and identifying opportunities for optimisation and automation
  • Ensuring knowledge articles are created and updated from incidents problems and changes with quality reviewed and articles linked to tickets for reuse
  • Monitoring operational SLAs/OLAs identifying breaches early and coordinating recovery actions
  • Running planned operational cadences (daily ticket health checks change coordination touchpoints backlog reviews)
  • Identifying defining and managing continuous service improvements


Requirements

What youll need

  • 5 years in ITSM Service Management or Operations Excellence roles (Process Manager Service Delivery Ops Enablement or equivalent) with demonstrated leadership in mission-critical environments
  • Hands-on experience managing Incident Change and Problem processes in a production environment preferably mission-critical
  • Proven experience running governance routines (CAB PIR Problem Review) and driving measurable outcomes
  • Strong understanding of modern platform operations (Kubernetes/containers automation observability basic infrastructure: compute storage network) sufficient to govern specialists
  • Experience defining process KPIs building dashboards and leading continuous improvement initiatives
  • Fluent English and German (C1 minimum in both)

Desirable

  • Experience operating in regulated or high-availability industries (banking telco public sector healthcare or automotive)
  • Experience with SRE practices (SLOs/SLIs error budgets) and reliability management
  • Familiarity with GitOps and IaC concepts (Terraform/OpenTofu ArgoCD Helm) to govern deployment and readiness standards
  • Experience with operating models spanning T1/T2/T3 and product/engineering teams


Benefits

As a freelancer / contractor with us you will enjoy flexible working hours and the freedom to choose your own projects. Our platform gives you access to exciting projects in various industries and supports you in advancing your career. Youll benefit from competitive pay and a dedicated team to help you with any questions you may have. Work independently and utilise our strong network to achieve your professional goals.


Employment Type : Full Time
Experience: years
Vacancy: 1
Jobalert für diese Suche erstellen

T3 Process Manager — Local Platform Operations (PID9061) • Berlin, Berlin, Germany

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