Field Service Engineer

Job Description Summary

This is an exciting opportunity to service our growing customer base in Europe and contribute to our growing international service team. You will be part of a global support network consisting of highly skilled technical application specialists and engineers who work closely with our customers to help provide leading-edge instrument and reagent solutions that drive our customers innovative research at the forefront of science.

As a Field Service Engineer you will ensure that STEMCELL research instruments are properly tested assembled and maintained at the highest possible standard. You will also be required to travel domestically and internationally to independently troubleshoot and service various STEMCELL research instruments across different sites in Europe. By supporting and providing our teams with technical support you will help us advance scientific research and our mission of scientists helping scientists.

Please note this is a hybrid field role. When you are not traveling for customer support you will be expected to work onsite from our Cologne office. International travel to nearby regions such as the UK and Switzerland is also expected.

Job Description

Duties and Responsibilities:

• Provide on-site and/or in-house servicing repair and installation of instruments and their components

• Propose solutions to instrument issues and service problems from low to moderate complexity

• Provide technical support to customers via telephone email and on-site service for operational or maintenance aspects of instruments to minimize customer downtime

• Develop broad knowledge of STEMCELL instruments including remote diagnostic ability troubleshooting and repairs of mechanical hardware software-related failures to maintain our instruments

• Support the development and use of service and assembly procedures and train new staff as required while also assisting with continuous improvement in product design and manufacturing

• Manage your workday and schedule customer visits assisting with spare parts inventory management work scheduling and budgeting

Knowledge and Qualifications:

• Technician with vocational degree in electrical and/or mechanical engineering B. Eng. or equivalent M. Eng or equivalent in electrical and/or mechanical engineering. Graduates Technicians or Engineers are welcome to apply

• Ideally first experiences with robotics vision systems liquid handling automation machine controls and software systems

• Excellent communication skills in English and German (verbal written and presentation); additional languages (eg French) is an asset

• Ideally first experiences with robotics vision systems liquid handling automation machine controls and software systems

• Excellent customer facing skills with a proven track record of maintaining customer satisfaction and instrument performance

• Valid Category B (car) driving license is required for domestic and regional travel

• Willingness and flexibility to travel internationally on short notice including to non-EU countries such as the UK and Switzerland(valid passport and eligibility to obtain necessary travel documents/visas for short-term international business travel)

#LI-JS1 #LI-Onsite #NonBench

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

53500.00 - 72300.00

STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package that may include health benefits retirement savings and more (depending on region).

To apply please select the Apply button below. You will then be directed to a login screen asking you to set up an account which is required to apply.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 53500 - 72300