Delivery Advisor, Dusseldorf (mfd)

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

The role of the Delivery Advisor is to engage with customers and businesses who have ordered Lucid Motors vehicles. Our Delivery Advisors are responsible for deliveries from the moment that our customers place their order till you personally hand them over their Advisors guide customers through the ownership of their vehicle collect critical customer information and coordinating and executing vehicle deliveries. We prioritize a world-class customer service experience and our Delivery Advisors play a key role in continuing to build upon the Lucid Motors brand though their delivery of an unparalleled experience for our customers.

Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information through building meaningful relationships and possesses demonstrable interpersonal and communication skills.

You are an active listener attentive and articulate capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid. You are meticulously detailed well-organized and understand the critical nature of setting daily priorities. You can understand the expectations and needs of our customer and are able to adapt in an Delivery Advisors role combines sales customer service and business development requiring a high-degree of customer-focused energy.

Responsibilities:

• Deliver an unparalleled customer experience you would personally want to have.
• Coach customers throughout the customer journey via phone email and chat.
• Perform deliveries in a personal efficient and inspirational way
• Educate customers on the product and what to expect during their ownership experience.
• Handle objections that help instill confidence and excitement with our customers.
• Engage in meaningful conversations with customers through multiple mediums.
• Collect and record customer information during the customer journey with impeccable data accuracy.
• Maintain up-to-date product knowledge and their value to our customers.
• Collaborate with various teams including Sales Vehicle Registration Order Operations and Logistics.
• Meticulously record customer feedback to improve both products and business processes.
• Identify inefficiencies and pain points in existing workflows for customers and clearly communicate how we can solve these issues.

Qualifications:

• 2 years of professional experience in sales support or other customer-facing role within the automotive industry
• Excellent communication skills in German and English and B-level in French
• Passion for a fast-paced high-growth environment
• Eye for detail and a precise and accurate worker
• Strong storytelling active listening and customer relationship skills (empathy communication integrity and high-quality question-asking)
• Self-starter and quick thinker with a high attention to detail
• Ability to work rotationally on the weekend to execute customer deliveries
• Driver license and a clean driving record
• Flexible to travel on a short notice to execute deliveries

Advantageous:

• Proficiency with Salesforce or other CRM

Join Lucid Motors and be a part of the luxury electric vehicle revolution in Dusseldorf! Apply now and contribute to the sustainable future of mobility while offering customers an unparalleled driving experience.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such a background check may be required during the hiring process. This will be performed in line withEuropean data protection laws and candidates will be informed and asked to provide consent before the check is conducted.

At Lucid we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable local laws and regulations.

Compensation & Benefits: Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1