Senior Solutions Consultant (Pre-Sales)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: (Senior) Solutions Consultant Germany

Department & Team: Central Solutions Consulting Team

Reports to: Solutions Consulting Director Central EMEA

Location: Germany

Role Summary

As a Solution Consultant at Genesys you play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions.

You operate at the intersection of business technology and innovation-guiding customers in adopting modern AI-powered customer experience strategies. By combining discovery solution design and storytelling you help organizations unlock value from technologies such as conversational AI automation and data-driven orchestration.

Your work directly influences customer success and supports Genesys ambition to lead as an AI-driven experience orchestration company.

Key Responsibilities

• Act as a trusted advisor throughout the pre-sales lifecycle leading both strategic and technical engagements with customers

• Facilitate discovery sessions and workshops to understand customer needs identify gaps and uncover opportunities for AI-driven innovation

• Design and present tailored solutions that incorporate AI capabilities such as automation conversational AI and intelligent routing

• Translate complex technical concepts (including AI use cases) into clear business value for both technical and non-technical stakeholders

• Develop and deliver compelling demonstrations presentations and business cases including to senior and executive audiences

• Collaborate with account teams product specialists and partners to position differentiated future-ready solutions

• Stay current on Genesys AI capabilities industry trends and emerging technologies to strengthen your role as a trusted advisor

• Contribute to reusable assets demo scenarios and best practices particularly around AI-led customer experience transformation

Required Qualifications

• Proven experience in a pre-sales consulting or customer-facing technical role (e.g. Solution Consultant Technical Consultant)

• Strong ability to connect business challenges with technology solutions ideally including AI or automation use cases

• Excellent communication and presentation skills in both German and English

• Solid understanding of modern IT environments including cloud/SaaS architectures and integration concepts

• Foundational knowledge of AI-related concepts (e.g. automation machine learning conversational interfaces) or strong willingness to learn

• Ability to manage multiple priorities and stakeholders in a dynamic environment

• Willingness to travel within the DACH region

Preferred Qualifications

• Experience in customer experience (CX) contact center or related domains

• Hands-on experience with AI technologies such as conversational AI bots or analytics-driven automation

• Knowledge of cloud platforms (e.g. AWS Azure Google Cloud) especially AI-related services

• Background in digital transformation or business process optimization initiatives

• Experience engaging with executive-level stakeholders

• Degree in Computer Science Business or a related field

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1