Looking for an international career opportunity while enjoying an excellent quality of life in one of
Europes most affordable and dynamic capitals Join a leading customer support team in Sofia
Bulgaria supporting a prestigious Swiss telecommunications company.
Why Sofia
Sofia offers the perfect balance between career growth affordability and lifestyle:
One of the lowest costs of living among European capitals
Vibrant international community with professionals from all over Europe
Modern cafés restaurants shopping centers and nightlife at affordable prices
Excellent public transportation network
Surrounded by nature with Vitosha Mountain only minutes from the city centerideal for
hiking skiing and outdoor activities
Easy access to weekend trips across Bulgaria Greece Serbia Romania and Turkey
A growing hub for technology business services and multilingual professionals
Your Role
As a German-Speaking Customer Support Advisor you will assist customers of a leading Swiss
telecommunications provider delivering outstanding service while identifying sales opportunities and
maximizing customer satisfaction.
Provide customer support via inbound calls
Analyse and resolve customer inquiries
Provide information on administrative and technical topics (products billing etc.)
Perform updates in internal systems
Escalate issues or calls to other departments when necessary
Compensation & Benefits
Competitive Salary Package
Base Salary: 1636.14 gross/month
Training and Tenure Bonuses offered
Billing Skills Bonus: 102.25 gross
Unlimited Sales Bonus: Top performers earn more than 1000/month.
Additional Benefits
Monthly meal vouchers
Private health insurance
Fully covered Multisport card
Structured onboarding and continuous learning
Long-term career development opportunities
Work Schedule
Rotating shifts between 09:00 and 22:00
8-hour 6-hour and 4-hour shift options
Monday to Sunday schedule
Potential future late shift until 01:00 (not yet confirmed)
Work Location
Modern office located in Mega Park Sofia
Fully office-based during the first months
Hybrid work option available after 4 months based on KPI performance:
2 days remote
3 days office-based
Training & Onboarding
You will receive a comprehensive 5-week paid training program ensuring you feel confident and fully
prepared before interacting with customers.
Career Growth
Join an expanding project with strong internal promotion opportunities. Many team members have
already progressed into roles such as:
Team Leader
Trainer
Sales Coach
Subject Matter Expert (SME)
If youre a German speaker looking for a fresh start abroad Sofia offers an exceptional combination of
career opportunities international exposure affordable living and an active lifestyle in the heart of
Southeast Europe.
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