Customer Experience Representative

Customer Experience Representative (m/w/d) This is a fixed-term position for a period of 2 years to cover a parental leave

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals, drive business performance, and develop the world’s most advanced assistive solutions.

Working at Permobil means more than just having a job – it is your opportunity to improve the lives of people with disabilities. Inspired by the philosophy of our founder, Dr. Per Uddén, who firmly believed that it is a fundamental human right to enable people with disabilities to achieve the greatest possible independence, we strive to develop innovative solutions that enrich the daily lives of our users and provide them with more independence and quality of life.

Position Overview

In this role you will be a key member of the Customer Experience organization in Cluster Central (main support countries are Germany and Switzerland), acting as the primary point of contact for customers, partners and internal stakeholders. You will support a wide range of activities including order management, returns, warranties, invoicing and customer service, ensuring a seamless customer experience throughout the entire process.

Next to daily operations, you will work with colleagues across the EMEA organization to support knowledge sharing and process improvements. As our business and systems continue to evolve, you will play an active role in adopting new ways of working, improving efficiency and contributing to a collaborative and customer-focused culture.

Your Responsibilities

• Act as the first point of contact for customer and user enquiries, both internally and externally
• Handle orders, returns, claims, warranties, invoicing, and cash collections across one or several markets
• Manage the end-to-end order process to ensure accuracy, efficiency, and a smooth customer experience
• Perform a variety of administrative and customer service tasks in alignment with the EMEA Customer Experience organization
• Support sales activities when relevant, collaborating closely with colleagues to drive customer satisfaction
• Contribute to process improvements and support the implementation of new ways of working within the area
• Support knowledge sharing, cross training activities and collaboration across teams and markets
• Contribute to maintaining and improving process documentation, standard work and best practices
• Support operational excellence initiatives by identifying opportunities to improve efficiency, quality and customer satisfaction

Skills and Qualifications

• Education in Business Administration, Engineering, Finance or other relevant educational background is beneficial
• 3+ years of experience in a customer service, customer experience, order management or similar role. MedTech industry experience is considered an advantage
• Good system affinity and digital mindset with the ability to learn and work effectively across multiple business systems
• Experience with Microsoft Dynamics 365 (F&O), Power BI, Power Automate or similar business applications is considered an advantage
• Strong communication skills with the ability to show empathy and use positive language
• Fluent in German and English; additional languages would be an advantage
• Ability to structure and prioritize work in a complex and international environment with various stakeholders
• Team-oriented mindset with a willingness to support colleagues, share knowledge and contribute to a collaborative working environment

Who are you?

You are customer-focused, proactive and take ownership of your work. You enjoy solving problems, supporting others and ensuring that customers receive a professional and positive experience.

You are comfortable working in a dynamic environment where priorities can change and where collaboration across teams, functions and countries is essential. You combine a structured and detail oriented approach with flexibility and a willingness to learn.

You are a strong team player who values knowledge sharing, supports colleagues and contributes to a positive working environment. At the same time, you are confident working independently, taking responsibility for your tasks and driving them to completion.

Most importantly, you are motivated by making things work better—for customers, colleagues and the business.

What we offer
• Full-time position (40 hours per week)
• 29 vacation days per year
• Flexible working hours through a flexitime model (Gleitzeit)
• A meaningful role in a company that makes a difference every day
• An international and collaborative team environment
• Opportunities to learn, grow and contribute to continuous improvement initiatives
• A culture built on teamwork, trust, ownership and customer focus

Why is Permobil the next step for you?

• You’ll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
• You’ll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
• You’ll feel welcome from day one
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.