Business Process Owner – Order to Cash (m/f/d)

As our Business Process Owner – Order to Cash (m/f/d), you act as the central driver of our global O2C process landscape across order management, fulfillment and invoicing. You align requirements across sales, supply chain and IT, ensure integrated and scalable processes, and continuously develop the setup to support operational performance and business growth.

YOUR CONTRIBUTION

End-to-End Process Ownership

• Own and govern the global order-to-cash process across order capture, customer order management, order fulfillment and billing
• Act as the central contact point for process-related topics and drive alignment across regions

Process Design & Standardization

• Design and further develop scalable order processing and fulfillment processes, ensuring global consistency while balancing local requirements
• Strengthen integration across sales, supply chain, customer service and IT systems

Transformation & Digitalization

• Drive initiatives to improve operational efficiency and customer experience
• Support and coordinate transformation initiatives (e.g. SAP S/4HANA, SAP SD, automation, system integration)
• Contribute to the design of end-to-end process flows across order capture, fulfillment and billing systems
• Support global process changes through stakeholder communication, training and adoption across regions

Cross-functional Collaboration

• Work closely with Sales, Supply Chain / Operations, IT and shared service or BPO partners
• Ensure alignment across operational and system landscapes supporting the O2C process

Compliance & Governance

• Ensure adherence to internal standards and regulatory requirements within the O2C process framework

YOUR PROFILE

• Degree in business, supply chain, operations, information systems or a related field
• Relevant experience in order-to-cash environments with a strong focus on order management, sales & distribution or supply chain processes
• Hands-on experience in operational O2C environments (e.g. customer order handling, order fulfillment, customer service or logistics integration)
• Strong understanding of end-to-end order processes and their system integration (especially SAP SD / S/4HANA) and ability to convert business requirements into IT requirements
• Experience working across sales, operations, supply chain and IT environments, ideally in global or shared service setups
• Structured and analytical working style with the ability to translate process insights into improvements
• Experience in regulated environments is an advantage
• Fluency in English; German is a plus
• CPIM / CSCP / CTSC certification is a plus
• Proven track record of project management skills (e.g. Green Belt or Black belt certification)

YOUR BENEFITS

• Individual career development in a purposeful job: you improve the quality of life of our patients!
• Hybrid work model that allows a good work-life balance
• Attractive location with good transport links, modern workplaces and a company restaurant
• Global family business with flat hierarchies and an open, respectful corporate culture
• Attractive remuneration with extensive social benefits
• Variety of employer-subsidized benefits such as WellPass, Germany ticket, Corporate Benefits and JobBike

Find out more about our benefits here.

ABOUT US

Welcome to Merz Therapeutics, a leading pharmaceutical company that helps people with movement disorders, neurological diseases, liver diseases and other health conditions regain their quality of life.

We are proud to be a family-owned and value-driven company that has been dedicated to serving the needs of our patients for 110 years and is now a global innovation leader with products in more than 90 countries.

Our goal is to use our products to improve treatment outcomes for patients around the world, thereby reducing the burden of suffering for affected people and their surroundings.

Our dedication and commitment to relentless research and development is to ensure that unmet patient needs are identified and appropriate treatments are provided.

Therefore, become part of our international and motivated Merz Therapeutics family now and help us achieve our goal:
"BETTER OUTCOMES FOR MORE PATIENTS"

For more information, visit https://www.merztherapeutics.com/.