Outreach Specialist - International

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·A flexible hybrid work schedule (three days in the office, two days’ work from home)

·Full medical, dental, and vision coverage for both teammates AND family members

·Competitive pay and performance incentives

·A fun, mission-focused, and collaborative team environment

The Wounded Warrior Project (WWP) International Outreach Specialist is responsible for assisting the WWP Alumni program’s efforts to provide support, networking opportunities, and education to new and existing warriors and their families in Europe, at military treatment facilities (MTFs), on military installations, and within local communities. The International Outreach Specialist serves as a liaison between WWP, medical support personnel, military commands, and partner or third-party organizations. The International Outreach Specialist provides local oversight for WWP international operations, logistical support, and mission integration.

**Applicant alert: This position is required to report in-person to the designated office location, Monday through Friday, during regular business hours.

DUTIES & RESPONSIBILITIES

• Connect, serve, and empower alumni, family support members, and teammate(s) in Europe.

• Provide local, on-the-ground supervision of WWP European operations, logistics, and program integration.

• Act as the local WWP point of contact for military commands in Europe as necessary.

• Manage and build partnerships with medical support personnel at Landstuhl Regional Medical Center (LRMC), European Regional Medical Command (ERMC), and other foreign locations as may be necessary.

• Assist the Regional Director in developing long- and short-term plans for WWP outreach engagement programming and military command resiliency events, ensuring alignment with the WWP mission.

• Manage the American Red Cross (ARC) relationship and coordinate with ARC personnel to provide programming and support for alumni, family support members, and military medical personnel and commands, as outlined in the WWP-ARC Partnership Agreement.

• Support and register eligible wounded warriors medically evacuated through LRMC with WWP and assist WWP teammate(s) in the distribution of comfort items to those warriors.

• Work directly with wounded warriors and their family members to assist with the recovery and transition process.

• Actively plan, coordinate, recruit, and execute opportunities for networking, camaraderie building, and family bonding for WWP Alumni and their family members living in Europe.

• Develop and facilitate virtual programming content via Zoom, MS Teams, Facebook Live, and other technology-based platforms.

• Identify warriors and family members in Europe who have not yet connected with WWP, introduce them to WWP’s programs and services, and grow the Alumni international database.

• Regularly communicate, network, mentor, and outreach to WWP Alumni and their family members in Europe as a designated WWP representative, and refer them to appropriate WWP programs staff, and other organizations as resources.

• Support WWP by acting as a representative at events and speaking on behalf of WWP.

• Maintain regular communication with the Alumni program chain of command.

• Post timely updates to all WWP electronic tracking systems, specifically the warrior database (Salesforce).

• Provide support for and coordinate with WWP teammates operating in overseas locations.

• Assist the Regional Director and WWP teammate(s) in overseeing logistics and inventory of patient gear and Transitional Care Packs.

• Assist the Regional Director in managing assigned budgets by applying expense controls and seeking opportunities for Gift in Kind and discounts.

• Contribute to other WWP programs by assisting in the planning, logistical coordination, and execution of events and connection opportunities in Europe.

• Provide crisis intervention to veterans and family members in emotional distress using WWP intervention practices and referrals.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional interpersonal skills. Team player with the ability to communicate with diverse personalities in a tactful, mature, and flexible manner.

• Demonstrated ability to exhibit a high degree of emotional intelligence in various situations.

• Ability to handle confidential and highly sensitive information with discretion and tact.

• Flexibility to handle multiple roles within an organization.

• Ability to establish and maintain professional relationships with individuals in military, partnership, third-party organizations, and community roles.

• Extensive knowledge of military rank systems and the organizational structure of each branch of the Armed Services.

• Familiarity with veteran and military benefits.

• Strong public speaking skills with the ability to engage diverse audiences and effectively represent the organization.

• Exceptional organizational and time management skills, with a demonstrated ability to be flexible, adapt to changing priorities, and meet deadlines.

• Demonstrated strong analytical reasoning and sound decision-making skills.

• Excellent verbal and written communication skills.

• Proven ability to build and maintain positive relationships with service-specific wounded warrior programs and transitioning/separating veterans and their families.

• Demonstrated ability to deliver high-quality service.

• Willingness and commitment to travel as needed to support the organization's outreach efforts.

• High energy level. Self-starter; willing to take initiative. Ability to work independently and self-manage.

• Adaptable and flexible, able to adjust work schedule to meet evolving mission priorities.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Two years of experience in a volunteer role, or developing and building relationships with military families, organizations, or members of the community.

Preferences

• Three years of experience in relationship-building with military organizations, veterans' associations, and other targeted constituents.

• Two years of experience with military treatment facilities/VA facilities or with the military medical separation/retirement process.

• Two years of experience using Microsoft Office software (e.g., Word, Outlook).

• One year of experience in event planning.

EDUCATION

Requirements

• Bachelor’s degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• Valid state-issued driver’s license.

• Current, valid Command Sponsorship and Status of Forces Agreement (SOFA) status.

• Current, valid military ID card with authorized access to military installations.

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Participation in physically demanding activities and events, both indoors and outdoors, under varying weather conditions.

• May require lifting/carrying items up to 50 pounds.

• Up to 25% travel.

*ca-cb

#LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.