Senior Card Operations Analyst

Solarisis Europes leading embedded finance platform. Solaris full German banking license and proprietary modular B2B tech stack empowers its partners from SMEs to large multinational non-financial companies to offer compliant customer-centric banking services providing seamless experiences to customers across all industries. Founded in 2016 Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

Your Role

• Process 2nd level escalation tickets relating Cards Issues/declines Card Chargebacks and Fraud Management.
• Actively involved in projects relating to business process improvements or automations.
• Training and onboarding new team members and actively participating in the recruitment process.
• Timely Incident Management with involvement of relevant stakeholders and serving as point of contact for the Senior Management.
• Monthly and quarterly reports on various card related topics.
• Active stakeholder management from Cards transaction processor ACS provider Cards Manufacturer to Schemes.
• Able to manage core processes independently from start to finish based on agreed upon responsibilities and objectives.
• Manage stakeholders and deliver high quality results independently remove road blocks and manage escalations proactively.
• Proactively reach out to stakeholders to identify their needs and quickly establish their priorities.
• Train and mentor other juniors in the team.

Wed love to see

Depending on your level of experience your responsibilities and scope of role will range. We dont care much about fancy titles but rather about real personal and professional development as laid out in ourlearning framework. Lets figure together out how you can contribute to our team.

• Masters or Bachelor Degree In Business finance or Economics or any relevant field.
• 3 Years of relevant experience in Banks or Fintechs.
• Strong knowledge of Cards payments schemes Dispute and Fraud Management.
• Knowledge and comprehension of PSD2 and other regulatory requirements.
• Expertise in MS Office and G Suite.
• First experience using SQL queries.
• Effective time management and prioritization skills.
• Fluent command of English and German language communication skills.

Benefits

• Home office budget.
• Learning & development budget of 1000 per year and a transparent growth framework to support your career goals.
• Competitive salary and a variable remuneration program.
• Monthly meal allowance.
• Deutschland ticket subsidy.
• 28 vacation days increasing by 2 days after 2 years and 3 days after 3 years with Solaris.
• Opportunity towork abroad for up to 12 weeks per year.

While job ads usually paint an ideal picture of a candidate studies show that most applicants meet an average of 60% of the criteria. Unfortunately many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes but dont necessarily meet every single item in the job description please contact us anyway. Wed love to talk with you and find out if you might be a good fit for us.

At Solaris we are committed to nurturing an inclusive environment where all Solarians feel valued respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color ethnicity religion sex origin disability marital status citizenship or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation please let us know.

Information on data processing:

DE: annual gross salary range for this position is:

53.000 - 63.000 EUR

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 53 - 63