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(Senior) CRM Tech Manager (wmxd)MILES Mobility • Berlin, Berlin, Germany
(Senior) CRM Tech Manager (wmxd)

(Senior) CRM Tech Manager (wmxd)

MILES Mobility • Berlin, Berlin, Germany
Vor 30+ Tagen
Stellenbeschreibung

Join the ride!

Your mission is to make our user communication smarter more automated and
deeply personalized at scale. You take full ownership of our CRM infrastructure
from transactional systems to AI-driven personalization and constantly push the
boundaries of what is technically possible. You think in systems not sends.

In short
You build our CRM backbone using Braze SQL and AI to build automated
personalized experiences that scale

Your Responsibility

  • Campaign Excellence: You have deep technical experience in Braze going
    well beyond campaign execution into its advanced technical capabilities. You
    are the go-to person when it comes to getting more out of the platform.
  • Personalization at Scale: You move us away from manual segment-building
    toward fully automated individually relevant communication - leveraging
    data AI and behavioral triggers.
  • AI & Automation: You actively integrate AI tools into CRM workflows to
    increase efficiency relevance and personalization depth across all
    touchpoints.
  • Transactional System Management: You own the technical maintenance
    monitoring and optimization of our transactional systems to ensure critical
    user communication is reliable and performant.
  • Scaling Experimentation: You design and run systematic A/B and multivariate
    tests to optimize engagement and drive CLV - with a clear data-driven
    framework behind every decision.

Your Experience

  • Experience: 4 years in CRM and Marketing Automation ideally in a fast-
    paced app-based B2C environment.
  • Braze: Hands-on Braze expertise is a must - you are technically fluent in the
    platform and know how to unlock its advanced capabilities beyond standard
    usage.
  • SQL: You are comfortable writing SQL for data extraction segmentation and
    analysis.
  • Technical Stack: Solid understanding of HTML/CSS and Liquid templating.
  • AI-Affinity: You have a proven track record of integrating AI tools into
    marketing workflows to drive personalization and automation efficiency.
  • Data Mindset: You dont just build - you measure iterate and optimize based
    on clear KPIs.
  • Communication: Fluent in English.

Benefits

  • Mobility: Choose between monthly MILES credits or the Deutschlandticket.
  • Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
  • Discounts: Access 1500 providers for discounts on sneakers theater visits and more.
  • Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
  • Retirement: Secure your financial future with our attractive pension plan.
  • Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).
  • Social Impact: We dedicate a portion of our revenue to support regional social projects actively contributing to the well-being of society and the environment. #milescharity

Employment Type : Employee
Experience: years
Vacancy: 1
Jobalert für diese Suche erstellen

(Senior) CRM Tech Manager (wmxd) • Berlin, Berlin, Germany

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