Location: Essen and Berlin
German Speaking level:Native
Driving license: Mandatory
1. Device Imaging Support • Imaging of end-user devices as per client-approved build standards. • Installation of required operating system images and approved business applications. • Basic validation of imaged devices before handover or deployment. 2. On-site User Enrolment Support • Support users during on-site enrolment activities. • Assist with device setup, access validation, and initial user readiness checks. • Coordinate with users locally to complete enrolment-related activities. 3. Device Pickup & Refurbishment • Pickup of devices from users or designated client locations. • Refurbishment of returned devices for reuse or redeployment. • Basic checks to ensure devices are ready for the next operational step. 4. Warranty Case Management • Coordination and management of device warranty cases. • Liaison with relevant support teams or vendors for warranty-related actions. • Tracking and follow-up of warranty cases until closure. 5. Disk Wipe Activities • Performing disk wipe activities on returned or retired devices. • Ensuring devices are wiped as per approved process. • Supporting secure handling of devices during wipe and refurbishment activities. 6. Appointment Scheduling • Scheduling appointments with end users for device-related activities. • Communication with users in local German language where required. • Coordination of appointment slots for enrolment, pickup, or other support tasks. 7. Warehouse Engineer Support • Support warehouse-related IT device handling activities. • Assist with device storage, movement, preparation, and inventory-related coordination. • Support operational activities for the Essen and Berlin locations. • Two engineers equipped with a car and holding a valid driver’s license. ii. iii. Location of Services :- Essen and Berlin Deliverables • Devices imaged as required. • Users enrolled on-site. • Devices collected and refurbished. • Warranty cases managed and tracked. • Disk wipe activities completed. • Appointments scheduled with users in German. • Two engineers equipped with a car and holding a valid driver’s license. • Warehouse Engineer support provided for Essen and Berlin operations.
Field Service Engineer + Warehouse • Munich,Germany, Munich,Germany, Germany
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