Senior Retail Operations Manager (m/f/d)

JOIN OUR TEAM

As Senior Retail Operations Manager, you will take full ownership of inventory planning and in-season steering for one of Westwing’s fastest-growing business areas: our Stores. Your mission is to build and run scalable processes to ensure optimal product availability while proactively identifying and managing inventory risks. This role sits at the heart of our Store expansion strategy and is a key driver of revenue growth. It offers a unique opportunity to build from the scratch and continuously refine structures and processes, leaving a visible footprint on how Westwing Stores scale and expand. This position is unlimited and based in Munich.

WHAT YOU'LL DO

• Forecast customer demand and define seasonal pre-order quantities, applying learnings from Store performance and past seasons, in close alignment with the central Demand Planning team to ensure availability for seasonal changes
• Take full ownership of Store inventory and in-season steering to ensure optimal product availability based on sales performance, productivity, seasonality, and expected demand
• Translate actual Store performance vs. expectations into concrete in-season actions together with Commercial and Central Demand Planning teams, including replenishment adjustments, replacement recommendations, and measures to mitigate availability risks or overstock
• Ensure efficiency and accuracy across the end-to-end inventory and logistics flow by defining requirements, steering execution, aligning stakeholder and securing that the right quantities are delivered to the right Stores at the right time
• Build and scale the above mentioned processes from the current status and act as a key driver of process excellence by implementing automation, analytical improvements, and scalable workflows to increase forecasting accuracy, inventory precision, and operational efficiency

YOU COME WITH

• 5+ years of experience in inventory management, demand planning, supply planning, or a related commercial role
• Degree in Supply Chain, Retail Management, Business Analytics, Business Administration or a related field
• Proven track record of building new processes, structures, or operating models in fast-growing or evolving business environments
• Experience designing, implementing, and continuously improving forecasting models and optimise inventory levels
• Excellent communication skills and the ability to translate data into clear actions
• A structured, proactive, and solution-oriented mindset with a strong sense of ownership
• Experience working cross-functionally with Commercial, Logistics & Supply Chain teams
• Strong analytical skills and proficiency in Excel, SQL and BI Tools (e.g. Tableau)
• Fluency in English and German with ability to communicate with international colleagues

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.

Here is what you can look forward to:

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• A flexible hybrid setup with ideally 3 office days per week - because strong connections and quick collaboration make great ideas happen
• Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas
• 30 days of paid holiday to rest, recharge, and come back ready to create
• A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet
• Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
• One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower
• Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Stores