German-Speaking Customer Support Advisor | Sofia,Bulgaria

German-Speaking Customer Support Advisor | Sofia, Bulgaria Sofia, Bulgaria | Full-Time | International Environment Upcoming Start Dates: 13 July | 3 August Ready for a New Adventure? Your International Career Starts Here. Imagine building a career with a leading Swiss telecommunications provider while living in one of Europe's most vibrant, affordable, and exciting capitals. We are looking for motivated German-speaking professionals to join our growing multilingual team in Sofia. This isn't just a job; it's a lifestyle upgrade. Whether you are looking for rapid career growth, an international social circle, or a fresh start in a beautiful European city, this opportunity offers the perfect balance of stability and excitement. We Help You Get There: Relocation Support Moving to a new country can be daunting—we make it easy. To ensure your transition to Sofia is as smooth as possible, we provide: Initial Accommodation: 2 weeks in an Airbnb to help you settle in. Flight Reimbursement: Up to €255 (reimbursed in your first salary). Why Sofia? The Perfect Base for Your New Life Sofia has become a top destination for international professionals seeking a high quality of life without the high cost of living. High Purchasing Power: Enjoy a significantly lower cost of living compared to Germany, allowing you to save more or travel more. Urban Lifestyle: A thriving scene of modern restaurants, trendy cafés, shopping centers, and legendary nightlife. Nature at Your Doorstep: From hiking and biking in Vitosha Mountain to skiing in the winter—nature is just minutes away. The Gateway to Europe: Easy access to Greece, Turkey, Serbia, Romania, and the rest of the continent. International Community: Work and socialize in a multicultural environment where English and German are widely spoken. Your Role: Connecting People with Technology As a Customer Support Advisor, you will represent a renowned Swiss telecommunications company , acting as the professional face of their brand. Your Daily Impact: Expert Support: Handle incoming inquiries regarding billing, products, and administration. Problem Solving: Troubleshoot technical or account-related issues with precision. Customer Success: Identify opportunities to enhance the customer experience and offer tailored solutions. Growth Mindset: Turn inquiries into opportunities by promoting relevant products and services. Competitive Salary & Uncapped Rewards We reward excellence. Our compensation structure is designed to reward both your skills and your drive. Base Salary: €1,636.14 Gross/Month Billing Skills Bonus: €102.25 Gross/Month Uncapped Sales Bonus: Top performers consistently earn over €1,000 extra per month in incentives. Additional Incentives: Training and tenure-based bonuses. Full Benefits Package: Private Health Insurance Monthly Meal Vouchers Fully Covered Multisport Card (for gym and wellness) Paid Professional Training & Continuous Learning Programs Modern Office Facilities in the heart of Sofia (Mega Park) Work-Life Balance & Flexibility We understand that life happens outside of work. We offer flexible shift patterns to suit your lifestyle: Shift Options: 4-hour, 6-hour, or 8-hour shifts available. Rotating Schedule: Shifts between 09:00 and 22:00 (Monday–Sunday). Hybrid Model: After 4 months of successful onboarding, enjoy 2 days of remote work per week. Your Career Path: We Grow With You This is not a dead-end role. This project is expanding rapidly, providing clear pathways into leadership and specialized roles: Team Leader Trainer Sales Coach Subject Matter Expert (SME) Who You Are Language: Fluent German ( C1-C2 level ) is essential. Communication: You are a natural communicator with a customer-first mindset. Drive: You are motivated by targets and have a sales-oriented attitude (a huge plus!). Resilience: You enjoy a fast-paced, professional environment. Ambition: You are ready to build an international career. Take the Leap! Don't just settle for a job—choose a lifestyle. Join a supportive international team and start your journey in Sofia today.