Sr. Technical Consultant

Sr. Technical Consultant – Global Technical Support

Reports to: Manager, Global Technical Support

Locations: US – Boston, MA; Houston, TX

As a Sr. Technical Consultant at Conga, you will play a critical role within our Global Technical Support team, delivering expert‑level support across Conga’s suite of products, with a strong focus on Revenue and Contract Management solutions. You will resolve complex technical issues, partner closely with customers and internal teams, and ensure a high‑quality, seamless support experience.

Key Responsibilities

• Deliver exceptional customer service by providing timely, professional, and empathetic support to customers.
• Analyze, evaluate, and resolve technical issues related to Conga’s products, ensuring timely resolutions in line with customer SLAs.
• Engage directly with customers to understand their challenges, provide timely updates, and ensure satisfaction with the support process.
• Perform root cause analysis, including reviewing code, logs, and product configurations.
• Collaborate with engineering and product teams to escape, troubleshoot, and resolve product‑related bugs and feature requests.
• Document technical solutions and contribute to knowledge base for both internal teams and customers.
• Serve as a subject matter expert for Conga’s Revenue and Contract Management solutions.
• Continuously learn about latest product releases, tools, and industry trends, sharing insights and suggestions for improvement.

Experience

• 4+ years of technical support experience in SaaS, focusing on platforms such as Salesforce, Workday, or ServiceNow.
• Proven experience troubleshooting, resolving technical issues, and supporting enterprise SaaS products, with a preference for Salesforce, including automation tools and admin/management features.

Technical Skills

• Advanced troubleshooting and debugging with knowledge of SQL, Java, .NET, or Salesforce.
• Experience reviewing code, analyzing logs, and identifying technical solutions.
• Hands‑on experience with advanced SQL scripting, Salesforce (SFDC), and automation workflows.

Customer Focus

• Strong ability to engage with customers, understand their technical needs, and provide high‑quality support in a fast‑paced environment.
• Customer‑first mindset with experience handling escalated technical issues and meeting or exceeding expectations.

Analytical Thinking

• Demonstrated ability to apply logical and analytical thinking to diagnose complex issues, perform root cause analysis, and deliver effective solutions.

Collaboration and Communication

• Excellent communication and interpersonal skills, working effectively across departments, including engineering and product teams.
• Strong documentation skills, focusing on knowledge sharing and continuous process improvement.

Education

• Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent experience.

Flexibility

• The primary shift timing is between 7am MT to 6pm MT, with weekend and holiday shifts required on a rotational basis.

Salary

U.S. base salary range: $76,080 – $121,730 USD (subject to additional factors such as experience and education).

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third‑party solicitation or resumes for our posted FTE positions. Resumes received from third‑party agencies that are unsolicited will be considered complimentary.

The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement ( By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.

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