Senior Operations Specialist, New Verticals & Drive Operations

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Do you enjoy challenging the status quo and owning development projects that change the way things are done Are you a problemsolver with strong analytical skills who is just as comfortable in the data as you are getting buyin from people Are you a team player who is not afraid of responsibility and ownership If yes read on!

Wolt is a technology company best known for restaurant food delivery. Were on a path to make Wolt the preferred everyday shopping destination the place people turn to for whatever they need whenever they need it. New Verticals such as grocery and pharmacy and Wolt Drive our delivery-as-a-service are key drivers of our this role you get to shape the future of Wolt by improving New Verticals and Drive businesses.

What youll be doing

New Verticals (NV) and Drive Operations is a newly established function within our Global Delivery Operations team. You will be the second person to join this function in which our focus is on managing the trade-offs between NV & Drive costs and quality. We work directly with the NV & Drive leadership teams and the Regional Delivery Operations teams. You will own projects that allow us to achieve our growth and profitability targets.

Day-to-day in this role youll:

• Own operational development initiatives endtoend that improve how efficiently and reliably we deliver New Verticals and Drive orders for example reducing the unnecessary cloning of orders across multiple couriers or reducing vehicle misreporting so the right couriers are matched to the right orders.
• Analyze data build and maintain the dashboards and tracking for our core operational metrics (e.g. delivery cost efficiency and delivery times) and turn analysis into clear actionable recommendations.
• Take initiatives from hypothesis to scale: size the opportunity design the operational rules and guardrails run pilots and sequence rollouts across cities and countries.
• Win crossfunctional buyin: align stakeholders who dont report to us (Support Regional delivery operations Merchant and commercial teams) behind clear databacked proposals.

Our humble expectations

• Ability to own projects and drive them over the finish line independently from idea to measurable impact.
• Strong analytical skills: comfortable analyzing modelling and visualising data with spreadsheets/similar to find insights and make decisions
• AI fluency: experience with tools like Claude Code Cursor and curiosity for leveraging AI to enhance your work.
• Collaborative spirit and the ability to thrive in a cross-functional dynamic environment.
• A structured selfcritical thinker who separates assumptions from facts sweats the details and doesnt stop until theres clarity.
• A strong communicator who can influence and align people across teams without formal authority.
• A bias to action progress over perfection and comfort operating in a fastpaced ambiguous scaleup environment.
• Fluent in English.

What we offer

Youll join a newly established global team with plenty of room to shape how we work. As one of the first members of the function youll own high-impact initiatives from idea to rollout working closely with Delivery Operations New Verticals and Drive leadership. If youre motivated by solving complex operational problems at scale and seeing your ideas turn into measurable results youll find plenty of opportunities to make an impact here.

Next steps

If youre excited about the opportunity wed love to hear from you! Please submit your application and resume in English. The deadline for applications is end of day Tuesday July 21st. The interview process begins with a conversation with Talent Acquisition followed by a meeting with the hiring manager. As a final step youll present a take-home assignment.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1