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ServiceNow
Sr Customer Success ManagerServiceNow • Munich, Bavaria, Germany
Sr Customer Success Manager

Sr Customer Success Manager

ServiceNow • Munich, Bavaria, Germany
Vor 30+ Tagen
Stellenbeschreibung

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNows best practices innovations and capabilities to help customers achieve their goals.

  • You will oversee the engagement and outcomes for customers in your portfolio
  • Ensure customers are technically healthy and on the most recent version of our product
  • Leverage existing Success Plays to assist customers but also assist new Success Plays
  • Work with customers to create new use case/success stories
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Guide other ServiceNow teams to address customer issues
  • Oversee projects identified by leaders
  • Ensure any escalated clients are resolved quickly using resources from across the company ecosystem

Qualifications :

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
  • Fluent in English and German languages
  • Minimum 7 years of related work experience; OR equivalent work experience
  • Creativity with comfort running projects independently
  • Improve complex issues through analysis and resolution
  • Succeed in working collaboratively
  • ServiceNow certifications

FD21


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
Jobalert für diese Suche erstellen

Sr Customer Success Manager • Munich, Bavaria, Germany

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