IT System Engineer IAM/ITSM (gn) full-time / part-time (hybrid)

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.

As part of our team, you will take on the following responsibilities:

• You take ownership of analyzing and evaluating functional, technical, and business requirements with the objective of implementing and integrating Identity & Access Management and ITSM solutions.
• You communicate professionally and in a customer-focused manner with users, and create training materials and videos.
• By designing solution scenarios, evaluating alternative approaches, and preparing decision documents, you contribute to optimization and quality assurance.
• You also analyze and resolve incidents, ensuring smooth and reliable operations.
• You identify potential process improvements, implement efficient interface and automation solutions, advise business departments on mapping IAM and ITSM processes, and independently carry out their implementation.
• In addition to implementation, administration, monitoring, and maintenance of the systems you are responsible for, you create and maintain the necessary documentation for operations and support.
• You ensure compliance with ISO 27001 requirements and data protection regulations.

What makes you stand out

• You hold a degree in Computer Science, Business Informatics, or a comparable IT-related qualification.
• You have solid experience with Identity & Access Management solutions and ITSM systems, and have successfully implemented and optimized IT solutions and interfaces.
• You also have experience in creating PowerShell scripts and can apply them to implement services in ITSM systems.
• Ideally, you have experience with Omada and Matrix42 or other leading IAM and ITSM tools.
• Your quick comprehension skills and analytical mindset enable you to work in a solution-oriented and self-reliant manner.
• You are a strong communicator, enjoy working both in a team and independently, and place high value on delivering high-quality results.
• Your very good German skills are complemented by fluent English proficiency.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!