(Senior) Manager Customer & Field Force Excellence (m/f/d)

Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

(Senior) Manager Customer & Field Force Excellence (m/f/d)

Responsibilities

• Acts as business partner to support Business Units in developing and implementing integrated customer engagement strategies across field force and omnichannel approaches
• Owns targeting and segmentation aligned with business priorities and market dynamics
• Supports data-driven resource allocation across multiple engagement channels
• Develops and maintains reporting solutions for territory and performance management
• Provides regular insights and actionable recommendations to Business Units
• Owns the incentive scheme including target setting, accruals and calculations in collaboration with Finance and Business Units
• Works closely with Business Analytics & Insights, Commercial Learning & Development and Digital Marketing to connect insights, capabilities and execution across functions
• Brings a strong analytical perspective and fosters cross-functional thinking to drive an integrated perspective across Commercial Operations
• Experienced in applying AI and data-driven approaches; ability to identify and support scalable use cases across Sales, Marketing and Commercial Operations
• Supports and enables field teams through training on key processes, tools and ways of working
• Ensures high data quality and effective CRM usage as a foundation for analytics and customer engagement
• Supports the rollout and adoption of tools and processes to enable modern, connected and data-driven customer engagement

Knowledge, Experience & Skills

Essential

• Degree in business administration, economics, natural sciences or a related field
• ~5-10 years of experience in the pharmaceutical industry
• Experience in sales/marketing analytics and/or performance management
• Strong analytical mindset with the ability to translate data into actionable insights
• Experience working in cross-functional environments
• Affinity for integrated customer engagement and omnichannel approaches
• Proactive, self-starter with strong learning agility and ownership mindset
• In-depth knowledge of relevant tools (e.g. MS Excel/PowerQuery, PowerPoint)
• Experience with AI / automation / data-driven tools
• Ability to assume full responsibility for accuracy, reliability, and timeliness of deliverables completed through own efforts
• Must be able to effectively communicate analytical information to non-technical members of senior management
• Must be fluent in German & English

Desirable

• Experience with CRM systems (e.g. Veeva) and/or marketing platforms
• Understanding of campaign management and digital performance measurement
• In-depth knowledge of global Sales and Marketing organizations and pharmaceutical data sources (e.g., IQVIA, Insight Health etc.) is desired

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.