Systems and Support Specialist (m/f/d) for Molecular Diagnostics

Welcome to Bruker, Your Community to Grow! We innovate, shape, and create a better world. Bruker’s high-performance scientific instruments and solutions enable scientists to make breakthrough discoveries. Join now our #BrukerCommunity! Systems and Support Specialist (m/f/d) for Molecular Diagnostics Location: Nehren | Business Division: Molecular Diagnostics Do you want to create solutions that improve the world? Then you belong at Bruker — where you will join a global community of experts driving meaningful impact through science and technology. At Bruker, you will thrive in an agile working culture defined by interdisciplinary collaboration, innovation, and growth. Enjoy the freedom, autonomy, and development opportunities that empower you to shape the future. Hain Lifescience GmbH is a manufacturer and distributor of in-vitro diagnostics. Our customers include medical laboratories worldwide. Our core competencies are molecular genetic test systems and devices for detecting dangerous pathogens or hereditary diseases. Since October , Hain Lifescience has been part of the globally successful technology groupBruker, headquartered in the USA. In May EliTech Group joined Bruker MDx. For our Service & Support team in Nehren we are looking for a "Systems and Service Specialist (m/w/d)" focusing on our molecular diagnostics instruments (InGenius, BeGenius, GenoXtract, FluoroCycler, etc.). About Bruker Bruker is one of the world’s leading analytical instrumentation companies. Our technologies enable breakthrough discoveries and innovative applications that improve human health and quality of life. Trusted worldwide, Bruker combines scientific excellence with a clear mission: Making the world a better place — with over 11, employees at more than locations. Responsibilities The position is designed to provide expert application support and training for instruments, software, and test kits, ensuring effective implementation and use of molecular diagnostic systems by customers. Tasks are: * Providing service support for Molecular Diagnostic (MDx) instruments installed at R&D facility (including repair, service, PM and installations). * Providing on-site and remote service support for MDx instruments installed at customer sites (including repair, service, PM and installations) when required. * Support the in-house repair of MDx instruments. * Creation and maintenance of test documentation, service notes, validation and training materials, including processes for on-site repair. * Quality improvement of hardware, software and firmware in collaboration with R&D and suppliers. * Maintaining of OQ/PV routines and SOPs. * Support for final inspection, incoming goods inspection and technical activities. * Participate in service training for MDx instruments for internal staff and external partners. * Engaging with suppliers to ensure quality supply of instruments and spare parts and for technical support and change control. * Ensuring availability of calibration equipment for all MDx devices. * Creating and maintaining PC images for devices. Qualifications * Bachelor’s or Master’s degree (or equivalent technical college qualification) in electrical engineering, or medical devices technician with experience in biotechnology and physical engineering. * Hands‑on experience with molecular diagnostic instruments in a laboratory setting would be a significant advantage. * Experience with CRM Service tools for reporting and task management * Good knowledge of LIS (Laboratory Information Systems) and Lab IT infrastructure to ensure seamless instrument integration and remote connection * Strong communication and presentation skills including good teamwork and organizational skills * Professional and confident demeanour when interacting with customers * Problem‑solving skills and a proactive approach * Previous experience in a customer-facing role * Strong technical aptitude and interest in IT-related topics. * minimum B2 level in written and spoken German and English * Willingness to travel up to 50% * Valid Class B driving licence * Some hybrid working is possible as agreed with manager Employee Benefits * Work-Life Balance * Health and Wellbeing * Financial Rewards * Growth and Development * Flexibility * Inclusive Culture Apply Now Does this sound interesting but you do not meet every requirement? No problem, apply anyway. It is important to us that you can develop and grow in this position. APPLY HERE #BrukerCommunity Website Bruker is committed to creating an inclusive work environment that fosters innovation, collaboration, and excellence. Bruker is an equal opportunity employer. We evaluate qualified applicants based on their skills, experience, and qualifications, without regard to race, colour, religion, sex, national origin, disability, age, sexual orientation, gender identity, or any other protected characteristic. Hain Lifescience GmbH | Hardwiesenstraße 1 | Nehren | Deutschland | Website