Team Lead Fraud Operations (m/f/x)

Job Description

As the leader of our Fraud Operations function, you will be accountable for the day-to-day performance, quality, and scalability of the team protecting our banking and payments environment. You will lead a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment where speed and accuracy are equally critical.

This role is a powerful blend of people leadership, operational excellence, and cross-functional strategy. You will use frontline insights and data to harden our defenses, scale our processes, and ensure our clients and platform remain fiercely protected.

• Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality.
• Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning.
• Act as the senior escalation point for complex, high-impact fraud cases and during peak periods, live incidents, and emerging attacks.
• Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.
• Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

Qualifications

• Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment
• A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment
• Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle
• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure
• Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus
• Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering
• Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high-severity fraud cases
• Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements
• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club