Senior Key Account Manager eCommerce (M/F/D)

Contract type: Permanent, full-time (40 hours/week), part-time possible upon agreement, start date as soon as possible

Language within the team: German

What this role is about

As a Senior Key Account Manager – eCommerce (m/f/x), you will manage and advise a diverse PAYBACK partner portfolio with a wide range of requirements in a highly dynamic market environment. From day-to-day operational challenges to complex strategic questions – your analytical marketing and sales expertise will be key.

Your day-to-day work

• You manage and consult PAYBACK online partners in the eCommerce sector
• You design digital marketing campaigns and develop innovative sales approaches to acquire new customers and grow existing ones
• You take ownership of budgets and forecasts, define relevant KPIs to ensure efficient budget allocation, and continuously optimize performance across all marketing activities
• You work closely with colleagues from online/offline marketing, customer insights, and process management
• You identify growth potential through market, industry, and company analyses and drive implementation together with your partners

This role is a great fit if you…

• have several years of experience in digital performance marketing and media planning
• have gained experience in key account management, ideally in an eCommerce environment
• are confident communicating with a wide range of stakeholders, think customer-centric, and enjoy working in a results-driven and proactive way
• are comfortable working with numbers, have strong analytical skills, and can translate complex topics into actionable measures
• are confident in presentations and negotiations (both in German and English)

Conditions & benefits

Flexibility: 30 days of vacation with the option to purchase additional days, hybrid working (2 days home office/week), sabbatical options
Food & drinks: Mostly free, healthy, and varied meals, fresh fruit and popcorn daily, coffee and tea included
Health & fitness: Free access to the in-house gym, health weeks, on-site massages and physiotherapy
Culture: Team events, social days, open “come as you are” culture, dogs welcome, strong engagement in female leadership
Development: Individual training and development opportunities within and across teams
Mobility: Germany ticket covered, central location with subway directly at the office, bike leasing options

Why PAYBACK?

PAYBACK is Germany’s leading loyalty program and one of the largest data-driven marketing platforms worldwide. Our solutions reach millions of people every day.

With more than 1,000 employees at our Munich location, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real ownership, and an open, innovation-driven culture.