Principal Security Engineer

About Parloa

Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

Security at Parloa isnt an afterthought its foundational to how we build and operate an AI platform that enterprises trust with sensitive voice and chat data at scale. As Principal Security Engineer youll set the technical direction for security across our engineering organisation: from secure architecture and threat modelling to embedding security thinking into how a fast-growing AI company designs builds and ships.

This is a hands-on high-ownership role. You wont just maintain a security programme youll define it working across infrastructure product and AI/ML teams to ensure security is built in from the start not bolted on afterwards. Youll be a technical authority and a multiplier raising the security bar across the whole organisation.

Areas of ownership:

• Own the technical security engineering strategy across Parloas platform infrastructure and AI/ML systems
• Lead deep threat modelling and architecture reviews for new and existing systems including LLM-based and voice/chat AI pipelines
• Drive secure-by-design practices into the software development lifecycle partnering closely with engineering teams rather than gatekeeping after the fact
• Design and improve detection monitoring and incident response capabilities across cloud and AI infrastructure
• Guide security architecture for multi-tenant sensitive data flows across Parloas enterprise customer base
• Support compliance and governance efforts (e.g. SOC 2 ISO 27001) by ensuring technical controls are sound and well-documented
• Mentor senior engineers and security practitioners building security capability across the wider organisation
• Act as a trusted technical voice in conversations with enterprise customers and partners on security matters
• Stay ahead of the evolving threat landscape for AI and voice/chat systems bringing new risks and mitigations to the team proactively

Who you are:

• Extensive experience (15 years) in security engineering with demonstrated impact at Staff or Principal level
• Deep expertise in application security and/or cloud security threat modelling and secure architecture for distributed cloud-native systems
• Hands-on experience with cloud security across AWS GCP or Azure and container orchestration (Kubernetes)
• Strong understanding of identity and access management encryption and secure data handling at enterprise scale
• Experience securing systems handling sensitive or regulated data ideally with exposure to GDPR or similar frameworks
• A track record of driving security strategy and influencing engineering culture across an organisation not just executing individual fixes
• Excellent communication skills able to explain security risk and trade-offs clearly to engineers leadership and customers
• Genuine curiosity about AI systems and a willingness to dig into the emerging security challenges they introduce

Our engineering values:

At Parloa we hire promote and evaluate based on cultural and technical excellence. Youll thrive here if you:

• Earn Trust act with transparency and reliability.
• Obsess Over Customers always start with the customer problem.
• Think Big set bold goals and pursue them fearlessly.
• Have Integrity do the right thing especially when its hard.
• Disagree & Commit debate with candor align fast and deliver.
• Own It take full responsibility for outcomes not just tasks.
• Dive Deep master the details without losing sight of the big picture.
• Bias for Action move fast decide quickly iterate fearlessly.
• Deliver Value measure success by customer and business impact.
• Insist on the Highest Standards raise the bar continuously.
• Go the Extra Mile make the impossible possible.
• Hire & Elevate the Best raise the bar with every hire

Our Recruiting Process:

Recruiter Interview Technical Peer Interview Expert interview(s) Bar Raiser

Why Parloa

Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scaleand want your work to matter in real everyday momentsthis is where you do it.

At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.

Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.

Required Experience:

Staff IC

Employment Type : Full Time
Experience: years
Vacancy: 1