The Self-Service Success team at ZMS empowers our brand partners to maximize their potential through our proprietary marketing platforms. We act as the ultimate bridge between product partner consulting and brands to ensure flawless campaign execution delivering cutting-edge insights and driving platform adoption. With a passion for digital media and a test-and-learn mentality we combine operational excellence with strategic partner enablement.
As a Self-Service Success Manager you will be the proactive driving force behind our Self-Service offering. You arent just managing campaigns; you are an evangelist for our platform a trusted advisor to top brands and an informal leader within our team.
INCLUSIVE BY DESIGNIf you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)
Industry Experience: Minimum 3 years of hands-on experience in the digital advertising industry (publisher agency ad-tech or retail media environment preferred).
Platform Expertise: Deep technical knowledge of major advertising platforms (e.g. Meta Business Manager DV360 Google Ads Amazon DSP) and a keen eye for emerging media trends.
Proactive & Autonomous Drive: A self-starter with a strong level of autonomy decisive judgment based on data and the proven ability to lead high-stakes projects from conception to completion.
Exceptional Communication: Outstanding presentation and interpersonal skills. You know how to command a room (or a webinar) simplify complex technical features and build strong relationships with senior brand stakeholders.
Analytical & Solution-Oriented: A highly analytical thinker with excellent prioritization skills who thrives on finding automation efficiencies and solving complex campaign puzzles.
Zalando provides a range of benefits heres an overview of what you can expect.
27 days of holiday a year to start for full-time employees (1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Employee shares programme
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counselling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Required Experience:
Manager
Self Service Success Manager (all genders) • Berlin, Berlin, Germany
Famly sucht eine/n Customer Success Manager/in für unser Team in Berlin.Diese Rolle ist von zentraler Bedeutung, um die Einführung und Implementierung der Famly-App sicherzustellen und den Erfolg u... Mehr anzeigen
Gestalte mit uns die Zukunft der Schichtplanung im Gesundheitswesen.Du möchtest mit deiner Arbeit wirklich etwas bewegen?.Bei Swisio entwickeln wir eine der führenden SaaS-Cloud-Lösungen für Workfo... Mehr anzeigen
Wir sind ein Green-Tech-Unternehmen und arbeiten daran, die Energiebranche nachhaltiger, digitaler und dezentraler zu gestalten.Unter der Marke LUOX Energy ermöglichen wir Betreibern von erneuerbar... Mehr anzeigen
FIXING THE PLANET BY MAKING HOMES CARBON-FREE!.Mit einer Finanzierung von über 40 Mio.Euro arbeiten wir am größten Hebel im europäischen Klimaschutz – dem Gebäudebestand der privaten Eigenheimbesit... Mehr anzeigen
As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.Customer Success Mana... Mehr anzeigen
Seit unserer Gründung im Jahr 2019 haben wir uns schnell zu einem führenden Software-Startup in Berlin entwickelt.Nutzern in 180 Ländern eingesetzt, und wir stehen erst am Anfang unserer Reise.Unte... Mehr anzeigen
We help organizations drive internal AI adoption through our enterprise-ready AI platform.Our product suite includes AI Chat, Assistants, Search, API, and Workflows - enabling companies to roll out... Mehr anzeigen
Du willst die Zukunft erneuerbarer Energien mitgestalten? Bei uns zählen deine Ideen! Wir entwickeln das Betriebssystem für die erneuerbaren Energien und machen das Management entsprechender Anlage... Mehr anzeigen
At Karla, we transform the post‑purchase experience into a brand’s #1 retention channel.With smart delivery transparency, proactive communication, and automated claims handling, we help D2C brands ... Mehr anzeigen
At Karla, we transform the post-purchase experience into a brand’s #1 retention channel.With smart delivery transparency, proactive communication, and automated claims handling, we help D2C brands ... Mehr anzeigen
The world's most forward-thinking organizations don't just react to change.At ITONICS, you'll help them do exactly that.As a Customer Success Manager, you partner with innovation leaders at ambitio... Mehr anzeigen
We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences.At Miss Moneypenny Technologies, we've reimagined the mobile wallet card... Mehr anzeigen
Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond.We trade with global suppliers and distribute to European customers ... Mehr anzeigen
Too much data, not enough insight?.And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights.We’re not just an open-source data analy... Mehr anzeigen
Customer Success Manager (m/w/d) | (55-60k € Fix, 75k € OTE).Cosuno ist eine cloudbasierte Plattform, die den gesamten Ausschreibungs- und Vergabeprozess im Bauwesen digitalisiert und automatisiert... Mehr anzeigen
Unser Mandant ist Betreiber eines hochmodernen Dual-Rechenzentrums mit dem Hauptsitz in der Technologieregion Karlsruhe.Dadurch bietet unser Mandant Hochverfügbarkeit und setzt neue Maßstäbe beim S... Mehr anzeigen
Meistens ist Kundenbetreuung reaktiv, transaktional und schnell wieder vergessen.Proaktiv auf Kund:innen zugehen, bevor überhaupt ein Problem entsteht.Bei den kleinen Dingen mehr geben, als man müs... Mehr anzeigen
Wir sind eine international agierende Online-Marketing-Agentur und stolzes Mitglied der 450 Kopf-starken Agentur-Gruppe „MAI Marketing Automation Intelligence“.Was uns einzigartig macht, sind ausge... Mehr anzeigen
Supy is transforming the restaurant industry with a data-driven inventory management platform.Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitab... Mehr anzeigen
We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences.At Miss Moneypenny Technologies, we've reimagined the mobile wallet card... Mehr anzeigen
