Process Automation Engineer Operations (all genders)

Description

Help us build the insurance experience of the future. As our Automation Engineer you will be the hands-on builder behind Operations automation and AI capabilities. Reporting to the Head of Strategic Operations you design build and maintain automations and AI-driven solutions that increase efficiency reduce operational cost and improve the customer experience across our core operational domains.

You translate the Operations automation and AI roadmap into shipped reliable solutions - working hands-on with tools such as Zendesk n8n and self-hosted and cloud-based AI models. You partner closely with Product & Engineering (P&E) who own our claims engine and the heavy lifting of claims automation and you collaborate across Customer Support Claims Finance Sales and other departments to identify and deliver high-impact automation opportunities.

This is an opportunity to specialise in applied AI and automation within insurance operations. You will not only run existing automations but help shape and grow this capability over time. You do not need to be an AI expert today: if you have a strong drive to go deep in AI and automation and want the runway to grow into it this role gives you exactly that.

This is an individual contributor role with the potential to build and lead a small team over time.

Key Responsibilities

Automation & AI Delivery (Hands-On)

• Design build test and maintain automations and AI-powered workflows end to end using n8n and integrations across our operational tool stack
• Implement practical AI use cases (e.g. classification summarisation drafting routing) using self-hosted and cloud-based AI models
• Translate the Operations automation & AI roadmap into shipped solutions - Operations owns operational workflow automation end to end while claims-engine automation sits with P&E
• Own the reliability of your automations end to end including monitoring error handling and continuous iteration

Zendesk Ownership & Customer Support Automation

• Own our Zendesk setup: configure maintain and continuously optimise the platform to fit operational needs
• Build and optimise automations within Zendesk to reduce manual effort and response times
• Implement AI-assisted triage tagging routing and response drafting for Customer Support
• Increase automation rate and self-service while protecting CSAT

Claims Automation (in Partnership with P&E)

• Partner closely with P&E who own the claims engine and core claims automation to identify and deliver operational improvements
• Build supporting automations around the claims process where they sit outside the core engine
• Dig deep into P&E topics and workflows where needed to enable end-to-end claims automation

Cross-Department & Internal Workflow Automation

• Automate internal operational workflows (e.g. payments) to remove manual repetitive work
• Together with the respective counterparts (e.g. in Sales) build and maintain automated interfaces between Operations and other departments
• Document and standardise automated processes for maintainability and scaling

Data Measurement & Insights

• Measure the impact of automations against clear KPIs (e.g. automation rate handling time cost saved)
• Work closely with the teams data analysts to surface opportunities and analyse performance
• Provide transparent reporting on automation performance and ROI

Quality & Reliability

• Build automations and AI solutions with reliability data protection and auditability in mind
• Apply appropriate human-in-the-loop controls for higher-risk automated decisions
• Work with our legal function to ensure solutions meet GDPR risk carrier and internal requirements

Collaboration & Ways of Working

• Work hands-on across teams managing your work within the Atlassian suite (Jira Confluence)
• Act as a go-to expert and advocate for automation and AI within Operations
• Share knowledge and document solutions to enable scaling and future team growth

Requirements

Education:

• Bachelors or Masters degree or equivalent practical experience

Experience:

• 3 years in a hands-on automation business systems / RevOps integration or comparable technical role
• Demonstrable track record of independently building and shipping production automations end to end
• A strong interest in AI and the drive to develop deep expertise on the job - hands-on AI experience is welcome but not required

Skills:

• Hands-on proficiency with workflow automation tools (e.g. n8n) and integration via APIs and webhooks
• Genuine enthusiasm for AI and a fast self-learner; any experience with self-hosted or cloud-based AI models (e.g. LLMs) is a plus with a clear willingness to build this depth together with P&E
• Comfortable working with data and collaborating with data analysts to measure impact; basic SQL is a plus
• Experience with Zendesk and the Atlassian suite (Jira Confluence) is a strong plus
• High degree of ownership; able to take a problem from idea to reliable monitored solution
• Excellent communication and stakeholder management; able to translate between technical and operational teams

Languages:

• Fluent in English and German

Benefits

Why getolo

Salary & Vacation

• Attractive fixed salary
• Start with 28 vacation days with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.

Mobility & Flexibility

• Choose between a free Swapfiets bike a BVG ticket (Umweltticket) or a Deutschlandticket subsidized by us
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work abroad in the EU for up to 60 days

Health

• Benefit from free coaching sessions with our mental health tool
• Test our products yourself! Choose between dentolo petolo or vitolo

Development

• Learning Budget starting from 750 per year
• Regular (360 degree) feedback

Values

• Our values are not buzzwords but actions that are a part of our individual and collective DNA:
• #fast: We simplify move with urgency and focus on outcomes.
• #brave: We take bold decisions challenge the status quo and act with conviction.
• #accountable: We deliver end-to-end reduce dependencies and own our decisions.
• #caring: We treat each other with respect build trust and create an environment where everyone can thrive.

And much more

• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Two Community Days per calendar year
• Pet friendly office

Sounds like the perfect job for you We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015 getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental pet health and liability as well as health add-on coverage. Under the brands dentolo petolo and vitolo we serve over 200000 customers in Germany providing digital and hassle-free protection that seamlessly integrates into their daily lives.
We believe that prevention is always better than curewhich is why we focus on preventive care customer-centric service and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts we continuously monitor industry developments to offer practical solutions for current challenges.
getolos company culture is built on collaboration innovation and agilityalways with a strong focus on the needs of our customers. With a team of around 200 employees getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

getolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).

When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo marital status religion gender nationality etc.). We value and treat all applications equally.

Contact:

getolo Recruiting Team

Required Experience:

IC

Employment Type : Full Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1