Senior Partnership Operations Manager, adiClub (fmd)

ABOUT OUR COMMUNITY

Team triumphs ego and thats how we play. We keep it real as a diverse team of talented individuals we act together to make our world a happier place.
We are more than an agency we are a global community shaping the future of brands through people culture and experiences.
And we believe that real impact happens when people grow.

WHAT YOULL DO

We are currently looking for a Senior Partnership Operations Manager adiClub (f/m/d). As part of the adidas membership and loyalty team you will play a key role in shaping coordinating and delivering partner offers withinadiClub adidas global membership program.

You will be responsible for translating partnership concepts into high-quality scalable and seamless member experiences across digital touchpoints. Working closely with partner brands adidas markets and internal teams you will ensure that partnership activations are operationally feasible well-coordinated performance-driven and delivered with excellence.

You will actively

• Own the operational delivery of adiClub partner offers from setup planning and feasibility assessment to launch readiness implementation and ongoing optimization.
• Translate partnership ideas into executable offer setups using adidas internal platforms and tools ensuring offer mechanics requirements timelines and member journeys are clearly defined and correctly implemented.
• Act as the operational sparring partner for the Partnerships team advising on setup best practices feasibility risks dependencies timelines and scalable activation approaches.
• Manage stakeholder alignment across partner brands adidas markets CRM product digital campaign and membership teams ensuring transparency clarity and smooth delivery throughout each activation.
• Oversee timelines dependencies and launch readiness making sure partnership activations are delivered on time with high quality and in line with global and local requirements.
• Maintain regular contact with partners and markets to align on setup needs offer mechanics operational requirements local market considerations and ongoing partnership needs.
• Monitor partnership performance and operational needs identifying what is working what requires improvement and where offers can be optimized scaled or adjusted.
• Support strategic decisions around partner activations by bringing operational insights performance learnings market feedback and feasibility input into the conversation.
• Identify and surface future partnership opportunities by staying close to partner conversations market priorities and member engagement insights helping the team recognize where existing relationships could evolve into new activations expanded collaborations or additional business potential.
• Create and improve scalable processes templates checklists and best practices that help the team deliver partnership offers more consistently and efficiently across markets.
• Ensure quality control throughout the offer lifecycle including testing troubleshooting validating setups and identifying potential member experience issues before they go live.
• Proactively flag risks and solve problems especially where timelines technical limitations partner requirements or market needs create complexity.
• Support the growth and maturity of adiClub partnerships by continuously improving how partner offers are planned activated monitored and optimized.
• Guide internal stakeholders on operational standards and best practices helping the wider team work with more clarity structure and confidence.

WHO YOU ARE

Real impact comes from real people and real stories and your story looks a little like this

• Education & Experience. You hold a degree in business administration marketing digital management project management or a comparable field combined with several years of experience in partnerships loyalty digital operations project management campaign activation or platform-based offer management.
• Senior Operational Owner. You are able to take ownership of complex activations structure ambiguity manage dependencies and turn partnership ideas into clear operational plans.
• Partnership Mindset. You understand how to work with external partners and internal teams in a way that balances relationship quality business needs operational feasibility and member experience.
• Strong Stakeholder Manager. You are confident managing multiple stakeholders across brands markets and functions keeping expectations clear timelines realistic and conversations solution-oriented.
• Platform Confident. You are comfortable working with internal software CMS-like tools digital platforms and operational systems. You do not need to be deeply technical but you can quickly understand system logic setup requirements and operational limitations.
• Excel Strong. You are confident using Microsoft Excel to organize information track activations structure data monitor performance and support decision-making.
• Commercially Aware. You are curious about partner needs market priorities and business potential. You are able to connect dots recognize relevant opportunities and bring forward ideas that could strengthen future collaborations.
• Opportunity-Minded. You naturally listen for signals in partner and market conversations spotting where needs ideas or challenges could become future activations expanded collaborations or additional business opportunities.
• Performance Aware. You are able to interpret performance signals partner needs and market feedback to identify optimization opportunities and support future partnership decisions.
• Quality Focused. You care about details testing troubleshooting and launch readiness. You understand that small setup mistakes can create big member experience issues.
• Risk Conscious. You are able to spot blockers early flag dependencies challenge unrealistic timelines and recommend practical solutions before problems escalate.
• Process Driven. You enjoy building better ways of working creating templates improving routines and making complex operational setups more scalable.
• Proactive & Hands-on. You are senior enough to see the bigger picture and hands-on enough to get into the details when needed.
• Clear Communicator. You communicate with confidence clarity and professionalism across different audiences from partner brands to internal teams and market stakeholders.
• Independent & Reliable. You take ownership manage your time well prioritize effectively and consistently deliver high-quality work.
• Open-minded. You value different perspectives welcome feedback and believe strong collaboration leads to stronger outcomes.
• Language Skills. You communicate confidently in English. German is a plus.

YOUR BENEFITS

• act.3 on tour: work in a global interdisciplinary environment across 25 community bases
• Learning & education: access to trainings workshops and programmes
• Our way of acting: inspiring workspaces and collaborative set-ups
• Feel good management: food drinks and community-driven office culture

YOU & ACT.3

act.3 is an equal opportunity employer. We believe real impact comes from real people and real stories.
Everyone has a story to tell and they should be heard valued and respected regardless of background identity or perspective.
We believe in trust respect and relationships at eye level. Its our differences that enable us to shape the future of brands through people community and culture.

About us

We are a community of real people who turn our passion into impact. We shape the future of brands through people community and culture. We make ideas happen.

We began our journey as an exclusive partner of adidas UEFA and FC Bayern in 2012 from our headquarters in Herzogenaurach Germany. Since then we have continued to push the boundaries of human interaction. We understand what society and our world need.

Our purpose is to enable each other and brands to create real change in peoples lives ultimately making our world a happier place. Community and culture are therefore a core part of our work. We approach marketing holistically and have expertise in strategy creative and experiences. We are now a global community with over 250 individuals in 18 global offices spanning 6 continents. We collaborate with handpicked partners all over the world to bring beauty to the spheres of sport culture and sustainability.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1