Senior Field Applications Specialist, HID (m/w/d)

QIAGEN AG

JOB ID: JR00000618

Aufgaben

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

‎

We are open to applications from candidates based in various countries within EMEA provided the travel and German-language requirements can be met.

About the opportunity

In this role, you will work closely with the sales and support organisation at QIAGEN to deliver onsite and remote support to HID and forensic customers in the EMEA region. The Field Application Specialist (FAS) team are key to removing technical objections during the pre-sales process through delivery of demonstrations, product evaluation trainings and technical consultation with HID and forensic laboratory stakeholders. They also provide ongoing after-sales support including troubleshooting, technical guidance and delivery of validation services in accordance with international and regional guidelines.

Your tasks

• Plan and perform internal validation studies and subsequently report validation data to aid faster implementation of QIAGEN solutions.

• Stay up to date on the latest advancements and methodologies for the processing of forensic samples as well as maintain a firm understanding of the traditional STR workflow used in labs currently around the world. Of particular importance is the understanding of Next Generation Sequencing (NGS) and the benefits this technology can bring to the field.

• Focus on customer satisfaction and provide expertise and ongoing consultative support to end users, advising them on which products, techniques and resources they can use to improve their laboratory processes and success rates with the ultimate aim to position QIAGEN as a key partner for HID laboratories and subsequently drive market adoption of QIAGEN technologies and assays within the market.

• Work closely with HID Sales Specialists to plan and deliver on sales activities with a focus on meeting and exceeding the regional sales targets and assigned business objectives.

• Daily use of Salesforce.com CRM system to log, track and monitor customer support events and contact.

Your profile

• University degree (ideally PhD or Masters) in a relevant subject, or equivalent experience.

• Proven laboratory experience of forensic/ HID workflows.

• Proven experience with relevant products such as QIAGEN HID portfolio and NGS technologies.

• Experience in validation of laboratory (workflows, assays and instrumentation) in accordance to ENFSI/SWGDAM guidelines to ISO17025 standard.

• Fluent in English and German, written and spoken.

• Willingness and availability to travel internationally across the EMEA region with up to 80% of time spent in the field. Location close to an international airport is essential.

What we offer

• Bonus/Commission

• Local benefits

• Referral Program

• Volunteer Day

• Internal Academy (QIALearn)

• Employee Assistance Program

• Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

Profil
See job description
Wir bieten

APGW1_DE