Head of Strategy and Operations — Partnerships

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About the role

Strategic Partnerships is running a multi-vertical multi-region portfolio with real scale ambitions. The channels are defined. The teams are in place. Whats missing is the machine that makes it all repeatable and the person obsessed with building it.

This is a role for someone who chooses hard problems over safe ones who sees an under-built operating system and cant help but fix it and who measures success by whether the org around them got faster sharper and more capable. You sit at the center of how Partnerships executes: owning the planning cadences performance frameworks cross-functional machinery and analytical infrastructure that lets a lean team manage a complex portfolio without losing speed or discipline.

Youll work directly with the Head of Strategic Partnerships and lead the Operations team translating direction into action and making sure nothing important falls between the cracks. The right person for this role gets energy from closing things - you dont hand off recommendations you stay in the room until things are done.

Your mission

1. Own the operating system. Design build and maintain the frameworks playbooks and cadences that let channel teams execute at scale: partner tiering logic corridor launch checklists activation tracking readiness gates WIN vs. PLAY operating guidelines. The goal is a system where teams spend less time figuring out what to do and more time doing it. You build it you keep it current and you hold the org accountable to using it. Youre not inheriting something polished youre building it.
2. Run the planning cycle end-to-end. Own the annual and quarterly planning process for Strategic Partnerships translating channel strategy into OKRs KPI frameworks financial frames and execution roadmaps. Run the QBR process: structure the reviews build the narrative surface the decisions and follow through on actions. This is not a facilitation role you own the output and are accountable for whether the org is working on the right things in the right order.
3. Lead and develop the Operations team. Manage and develop the Operations team setting clear direction and holding a high bar for output. Your team should be growing developing commercial instincts improving their judgment getting better at making calls. Youre not just approving their work; youre raising their ceiling and creating an environment where ambition is contagious.
4. Drive strategic projects. Own the execution of complex cross-functional strategic projects from problem framing and stakeholder alignment through to delivery. When a project is ambiguous you create the structure. When it stalls you unblock it. You dont escalate dependency problems you resolve them. And when its done you move on to the next one.
5. Own performance tracking and the channel P&L view. Maintain the GMV forecast track actuals against plan and build the dashboards that give leadership clear visibility into whats working whats at risk and what needs intervention. Translate data into decisions partner health ROAS trends pipeline conversion incrementality signals. Youre not reporting numbers; youre surfacing the story behind them and making sure the right calls get made.
6. Drive cross-functional execution. When a partner launch is blocked by a tracking gap an unresolved payment rail or a product dependency that hasnt been prioritized you own the resolution. You dont build empires you build bridges. You know what every function needs from every other function and you align them without waiting to be asked.

What were looking for

• 7 years combining strategy and operations ideally starting in top-tier consulting and moving into an in-house role at a marketplace platform or high-growth tech company. The consulting foundation matters; the operational scar tissue matters more.
• A builder not an advisor. Youve owned initiatives end-to-end problem framing cross-functional alignment execution post-mortem. You can point to things that exist because you built them. Youre energized by a blank page not intimidated by it.
• Growth-obsessed. You set ambitious targets push yourself and the people around you further than feels comfortable and treat every constraint as a problem to be solved rather than a ceiling to accept. You choose hard over easy every time.
• Bias to action. You create clarity rather than waiting for it. You figure out what needs to happen and go do it. People around you move faster because youre there.
• People leadership experience. Youve managed a team and made it better not just coordinated across one. You hold a high bar develop judgment in others and dont mistake activity for output.
• Strong analytical foundation. You can build a channel P&L model GMV scenarios and structure a business case from scratch. Excel fluency is a must; comfort with ambiguous data is essential.
• Strategic planning and OKR experience. Youve owned planning cycles and OKR frameworks not just participated in them. You know the difference between a good OKR and a vanity metric.
• Exceptional communication. You write and present clearly at every level weekly ops update to exec narrative. You simplify complexity without losing accuracy and you know when to lead with the insight rather than the evidence.

Why this role

Strategic Partnerships is at an inflection point converting a strong pipeline into launched scaled distribution while building the org infrastructure to sustain it. The ambition is set. The channel teams are in place. This role is for someone who sees that and wants to be the one who builds the system that makes it repeatable then keeps raising the bar on what repeatable looks like.

If you thrive when the problem isnt fully defined the data is imperfect and the timeline is short this is your kind of role.

How well make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

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Required Experience:

Director

Employment Type : Full Time
Experience: years
Vacancy: 1