Sales Support Manager (gn)

What you can expect from us

We are seeking a dedicated Sales Support Manager (gn) to join our growing international sales team. In this role, you will be the operational backbone of the sales organization: coordinating quotations, orders, and contracts, maintaining our CRM and sales reporting, and ensuring smooth collaboration between Sales, customers, and internal departments including Engineering, Program Management, and Finance. The role is based at our facilities in Immenstaad and Markdorf, Germany, and can involve occasional travel to customer meetings, trade shows, and regional sales offices.

Your Responsibilities

• Prepare, process, and track customer quotations, sales orders, and contracts, ensuring accuracy and on-time delivery
• Maintain and continuously improve the CRM system, sales data, and pipeline reporting to support informed decision-making
• Act as central point of coordination between the sales team, customers, and internal departments such as Engineering, Program Management, and Production
• Support pricing, bid preparation, and commercial documentation in line with global guidelines
• Monitor order status, delivery schedules, and customer commitments to ensure flawless execution and high customer satisfaction
• Prepare sales presentations, reports, and analyses for management and regional sales meetings
• Report to the VP Global Sales and contribute to the continuous improvement of sales processes, tools, and workflows

Your skills

• Bachelor’s degree in Business Administration or a related field
• Minimum 3 years of experience in sales support, sales operations, order management, or a comparable commercial role, ideally within an international industrial or manufacturing environment
• Strong organizational skills with a structured and detail-oriented way of working
• Confident handling of CRM and ERP systems and MS Office
• Excellent communication and coordination skills, with a service-oriented and team-focused mindset
• Fluency in English, both written and spoken; German and additional languages are an advantage
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Hands-on mentality, problem-solving attitude, and willingness to take ownership
• Bachelor’s degree in Business, Engineering, or a related field.

We offer

This role places you at the heart of our sales organization, where you will keep our commercial operations running smoothly, support the future of aircraft seating innovation, and thrive in a collaborative and international environment with fast decision-making.
In return, you can look forward to:

• Opportunity to work with a globally recognized brand in aircraft seating and a collaborative and dynamic international sales team
• Weekly working time of 38 hours
• Innovative time model that allows us to work a 4-day week in a two-week cycle
• EGYM Wellpass
• ZIM’s employee referral program
• Individual support for your professional development through training courses, workshops and language courses
• Collegial cooperation, which is also strengthened by staff meetings, spacious social rooms and company events (e.g. summer party, Christmas party or after-work events)
• Promoting your work-life balance through mobile working, time off for special occasions and a flexible working time model without core working hours
• Other benefits, such as 30 days’ vacation, subsidized company pension scheme, capital-forming benefits, free parking on the company premises and good transport links

Contact

Ready for Take-off?
Then become part of the ZIM team. We look forward to receiving your application.


If you have any questions, please contact:

Laura Höß
Human Resources
jobs@zim.aero

About us

Discover the innovative world of ZIM Aircraft Seating GmbH – a leading company in the development and manufacture of first-class aircraft seats for renowned airlines worldwide. Our customized solutions guarantee maximum comfort for passengers and optimal cabin interiors through intelligent design.

Since our foundation in 2008, we have continued to develop. We currently have three locations, as we now have a third site in Greensboro, America, in addition to Markdorf and Immenstaad. With our team of around 240 dedicated employees and our majority affiliation with the AURELIUS Group, a pan-European asset manager, we set standards in the aviation industry.

Over 40 satisfied airline customers already rely on our top quality and German craftsmanship. Now we want to inspire you to join our mission. If you share a passion for change and the future of mobility, you've come to the right place. We offer varied tasks in an international environment and an inspiring atmosphere where your ideas are welcome.

Are you ready to help shape the future of aviation? Then come on board and experience the fascination of ZIM Aircraft Seating GmbH!