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Scalable GmbH
Team Lead Fraud Operations (mfx)Scalable GmbH • Berlin, Berlin, Germany
Team Lead Fraud Operations (mfx)

Team Lead Fraud Operations (mfx)

Scalable GmbH • Berlin, Berlin, Germany
Vor 27 Tagen
Stellenbeschreibung

As the leader of our Fraud Operations function you will be accountable for the day-to-day performance quality and scalability of the team protecting our banking and payments environment. You will lead a high-performing team responsible for fraud monitoring case triage investigation and resolution in a fast-moving environment where speed and accuracy are equally critical.

This role is a powerful blend of people leadership operational excellence and cross-functional strategy. You will use frontline insights and data to harden our defenses scale our processes and ensure our clients and platform remain fiercely protected.

  • Manage Fraud Operations experts by setting clear priorities fostering a culture of high performance and ensuring exceptional decision quality.
  • Define the future of the team by optimizing workflows controls tooling escalation paths QA frameworks and capacity/workforce planning.
  • Act as the senior escalation point for complex high-impact fraud cases and during peak periods live incidents and emerging attacks.
  • Use data operational metrics and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.
  • Work closely with Fraud Strategy Product Data Engineering Compliance and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

Qualifications :

  • Extensive experience in fraud operations banking fraud payments risk or a similar role within fintech payments banking or a comparable environment
  • A proven track record of effectively managing and guiding fraud operations analysts experts or teams in a high-volume environment
  • Deep understanding of banking and payments fraud typologies transaction monitoring account takeover scam patterns and the operational controls needed to respond effectively across the case lifecycle
  • Proven ability to lead operational teams against clear SLAs quality standards and client outcome metrics while maintaining strong judgment under pressure
  • Strong analytical skills including advanced SQL; experience with Python or another programming language for deeper analysis automation or tooling improvements is a plus
  • Experience improving operational processes documentation QA frameworks tooling and automation in partnership with Product Data and Engineering
  • Strong sense of ownership and the ability to act as a credible escalation point for complex ambiguous or high-severity fraud cases
  • Excellent stakeholder management skills and the ability to align Operations Product Engineering Data Compliance and Client-facing teams around priorities and improvements
  • Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus


Additional Information :

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
  • Learn and experience German culture first hand by joining our free German language classes
  • International relocation support is provided if required
  • Opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Monthly contribution of 50% for the Deutschland Jobticket
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
  • Enjoy flexible and discounted sports activities with Urban Sports Club


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: Banking Operations
Experience: years
Vacancy: 1
Jobalert für diese Suche erstellen

Team Lead Fraud Operations (mfx) • Berlin, Berlin, Germany

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